Customer Experience Coordinator

We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Customer Experience Coordinator to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.

What you’ll do:

Delivering a uniquely special experience to each and every one of our customers inside our new facility!

A major part of this job is having exceptional customer service skills, where you’ll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.

Need a sharp eye for detail as you inspect vehicles, carefully assessing vehicle aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.

You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.

You’ll also be a team player by assisting other team members with various tasks as necessary.

What we’re looking for:

Education: High school diploma or equivalent

Experience:

1+ years experience in the retail industry an asset

2+ years of customer-facing experience

License: A Class 5 License with no restrictions

Driving Record: 3 years of clean driver’s abstract with no major infractions.

Background Check: Clean criminal background check.

Work Authorization: Legally authorized to work in Canada.

Availability: Minimum of 40 hours per week, with overtime as needed. There is a 4 weekday plus 1 weekend date working schedule

It’d be great if you have:

A passion for cars and the automotive industry

Experience with warranty products so that you can answer any question that arise during the process

Why you’ll love it at Clutch:

Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.

Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.

You’ll have a broad and direct ownership over [Field of work] during a phase of rapid growth.

We are dedicated to attracting and retaining top talent with top-of-market compensation packages.

Above market health & dental benefits.

Employment Type:

Backfill, Permanent Full-Time

Compensation & Benefits:

Wage: $21 per hour

Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1.

Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.