Customer Experience Associate

Key Responsibilities

• Utilize your experience in customer-facing roles to effectively address customer inquiries, resolve complaints, and provide personalized support to enhance the overall customer experience.
• Collaborate closely with cross-functional teams, including Sales and Marketing, to align customer engagement strategies with organizational objectives and sales targets.
• Maintain accurate records of customer interactions, feedback, and sales data using CRM (Customer Relationship Management) software to track performance metrics and identify areas for improvement.
• Demonstrate a deep understanding of brand identity, values, and product offerings to effectively communicate with customers and reinforce brand loyalty.
• Proactively identify opportunities to optimize customer engagement processes, streamline workflows, and enhance service delivery to meet or exceed customer expectations.
• Stay abreast of industry trends, competitor activities, and emerging technologies to continually innovate and enhance the customer experience.

Requirements

• Certification in Customer Relationship Management (CRM) or related field.
• Prior experience of 1-3 years in a D2C Brand
• Familiarity with outbound calling techniques and sales strategies.
• Fluency in multiple languages to support a diverse customer base.

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