Customer Engagement Representative (880)

Key responsibilities (or What you can expect in the role)

• Foster a cultural shift towards success through curiosity, care, collaboration and courage.
• Build strong customer relationships by handling phone and email inquiries in a timely and proactive manner
• Build and maintain professional relationships with sales, logistics, demand chain, finance and other departments to deliver results
• Resolve customer inquiries, complaints and returns swiftly and effectively
• Provide insights and recommendations to streamline processes and enhance customer experience
• Manage customer service duties including (but not limited to) orderbook management, providing price and availability, answering basic product questions and offering alternatives, entering and tracking orders, and expediting deliveries
• Other duties as assigned

Requirements (or We expect you to have/be)

• Bachelor’s degree preferred, but not required
• Minimum of 2 years in a customer-facing role with a proven ability to deliver positive outcomes
• Strong communication, interpersonal, and organizational abilities
• Detail-oriented with a proactive approach to identifying and resolving issues
• Advanced proficiency in computer applications, including Microsoft Excel and ERP systems such as COH and SAP
• Exceptional time management, planning, and organizational skills
• Demonstrated ability to multitask and manage competing priorities effectively
• Strategic decision-maker with solid business acumen
• Collaborative team player with a commitment to shared success
• You will enjoy working here if you (are/have) are passionate about delivering excellent customer service and building strong relationships with customers and internal teams. This position is ideal for someone who enjoys solving problems, managing multiple priorities, and using strong organizational and communication skills to create positive customer experiences. You'll thrive in a collaborative environment where attention to detail, teamwork, and a proactive approach make a meaningful impact on customer satisfaction and business success.

If you want to go further

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