Customer Engagement Manager

Location: DOHA BIP QFZA W4, Qatar

Missions & Responsibilities

• Promotes and sells a dedicated portfolio for potential opportunities
• Takes in orders (sales function), through actions ranging from pre-sales in cooperation with the KAMs/CDs and Business Development teams, up to the end stages of sales finalization;
• In charge of summarizing and monitoring sales forecasts;
• Promotes and sells a dedicated portfolio. Manages the overall sale process including, change requests and partners;
• Runs sales teams and ensures that the necessary interaction takes place with the Countries, in particular through Opportunity pipeline Reviews, Sitcom meetings and Business Forums;
• Supports the definition of the sales strategy for a project or, more broadly speaking, the sales approach in relation to a specific customer, working in conjunction with the KAM or CD;
• Ensures customer satisfaction in cooperation with the KAM, through appropriate initiatives, addressing problems and complaints on a case-by-case basis;
• Captures information on aspects such as risks & opportunities, marketing and sales to share in the Unit ( incl. with Bid/project teams), develops awareness of customer environment
• Manages the team including the ability to anticipate forecast ….
• Able to successfully negotiate the terms of an agreement and close sales in line with expectations

Decisions Owned And Key Deliverables

• Mandate of the gate (\=head of sales, decision co-owned)
• OI target proposal
• Gate 1 (When no CL)
• Executive Summary
• Commercial strategy

Key Interactions

• Account Team
• Bids and Capture teams
• Sales Operations
• Finance

• Quality & Customer Satisfaction

• Legal
• BL Stakeholders

Skills & Experience Required

• Listening, empathy
• Ability to adapt the offer to customer needs
• Resilience
• Negotiation
• Closing skills

Kpis

• OI

• GMOI & AGM

• Pipeline accuracy
• Pipeline growth on sales perimeter (BD KPI as well)
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