Customer Engagement Manager

Overview

• **Job title:** Customer Engagement Manager – Gulf Countries
• **Location:** United Arab Emirates (Travel: Up to 60% across GCC)

About The Job

About Sanofi

Main Responsibilities

• Build and maintain strategic relationships with key healthcare professionals and decision-makers across Gulf countries to drive product adoption and brand advocacy
• Develop and execute field marketing strategies, campaigns, and tactical plans tailored to GCC markets
• Plan and manage promotional presence at conferences, symposiums, and medical meetings to maximize brand visibility and engagement
• Create localized marketing materials and promotional content that resonate with Gulf healthcare audiences
• Manage marketing budgets, track campaign ROI, and continuously optimize performance based on data and insights
• Support and coach sales teams with marketing tools, customer engagement strategies, and field execution best practices
• Conduct market research and gather customer insights to inform strategy, segmentation, and omnichannel engagement plans
• About you
• **Experience:** 5–7 years of pharmaceutical or healthcare experience in a customer-facing commercial, marketing, or medical role; proven track record in Gulf/Middle East healthcare markets is essential
• **Soft and technical skills:** Strong relationship-building and communication skills; strategic thinking with hands-on execution capability; event management and campaign execution expertise; digital marketing and omnichannel engagement proficiency; cross-cultural competency for Gulf markets; experience with CRM systems (Veeva preferred) and marketing automation platforms
• **Education:** Bachelor's degree in Pharmacy or a related field
• **Languages:** Fluency in English is required; Arabic is highly preferred
• Why choose us?
• Drive meaningful impact at scale in a company whose medicines reach more than 100 million people each year – and help shape the future of autoimmune diabetes care in the Gulf
• Own a uniquely blended role that combines strategic customer engagement with hands-on field marketing – no two days are the same
• Work across five dynamic Gulf markets, building relationships with leading healthcare professionals and shaping how innovative treatments reach patients
• Be part of a digital- and AI-powered organization that values bold ideas, modern ways of working, and continuous innovation
• Stretch your career in a development-rich environment with opportunities across functions, regions, and the full product lifecycle
• Collaborate with a passionate, cross-functional team united by a shared mission to improve outcomes for patients with chronic and autoimmune conditions
• Enjoy a well-rounded rewards package that supports your success – with top-tier healthcare, flexible working, and 14 weeks of gender-neutral parental leave
• **Pursue** *Progress*. **Discover** *Extraordinary*.
• Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do.
• We invest in you to reach further, think faster, and do what's never-been-done-before.
• You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve.
• Ready to chase the miracles of science and improve people's lives?
• Let's Pursue Progress and Discover Extraordinary – together.
• At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
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