Customer Engagement Manager

As a Senior Customer Engagement Manager (f/m/d)* at Teneo AI, you will play a pivotal role in strategically guiding our customers through their journey with our Conversational AI platform.

Be the dedicated point of contact for our customers, building and nurturing relationships.

Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.

Ensure customers continuously create value by utilizing Teneo AI.

Provide expert guidance and steering during implementations.

Collaborate with the team to drive customer success, and take a hands-on approach where necessary.

At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within a B2B SaaS scale-up.

Strong project management skills with a passion for meeting milestones and effective stakeholder management.

An innate ability to build lasting relationships with diverse stakeholders.

Excellent communication and presentation skills in both German and English.

Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment

A keen interest in customer communication, AI, chatbots, and digital voice assistants. Practical experience with AI projects is a plus.

An "own it" mentality, with the drive to take ownership of tasks from start to finish.

Tell us why you’d be a good fit for this role.