Customer Coordinator
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Key skills for this role
About the Role
Alta facilities management services LLC seeks a proactive Office Coordinator for its Dubai real estate brokerage. The role involves office administration, telecalling, CRM management, and sales support.
Key Skills for This Role
Responsibilities
- Manage daily office operations and ensure a well organized work environment
- Coordinate meetings, appointments, and conference room bookings
- Maintain office supplies and coordinate maintenance requirements
- Handle incoming and outgoing correspondence, courier services, and office documentation
- Welcome clients, investors, and business partners visiting the office
- Answer incoming phone calls and emails professionally and direct inquiries
- Maintain and update client records in the CRM system
- Make outbound calls to prospective clients and follow up on leads
- Qualify leads and schedule meetings and property viewings for the sales team
- Prepare reports, presentations, and other administrative documents as required
Requirements
- Bachelor's degree or diploma in Business Administration, Management, or related field
- 2–4 years of experience in office administration, customer service, or coordination
- Previous experience in Dubai real estate industry preferred
- Excellent verbal and written communication skills in English
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience using CRM systems and property management software is an advantage
Full Job Posting
Job Summary
- We are seeking a proactive, organized, and customer focused Office Coordinator to support the daily operations of our Dubai real estate brokerage.
- The ideal candidate will ensure smooth office administration, coordinate with agents and management, maintain accurate records, and provide excellent client service.
- This role will involve telecalling prospective and existing clients, following up on property inquiries, scheduling appointments, and supporting the sales team with lead management and CRM updates.
Key Responsibilities
- Manage daily office operations and ensure a well organized work environment.
- Coordinate meetings, appointments, and conference room bookings.
- Maintain office supplies and coordinate maintenance requirements.
- Handle incoming and outgoing correspondence, courier services, and office documentation.
- Prepare reports, presentations, and other administrative documents as required.
- Welcome clients, investors, and business partners visiting the office.
- Answer incoming phone calls and emails professionally and direct inquiries.
- Maintain and update client records in the CRM system.
- Upload and organize property listings and related documentation.
- Assist with transaction files and compliance documentation.
- Make outbound calls to prospective buyers, sellers, landlords, and tenants.
- Follow up on leads generated through property portals, social media, and marketing campaigns.
Skills & Qualifications
- Bachelor's degree or diploma in Business Administration, Management, or a related field.
- 2–4 years of experience in office administration, customer service, or coordination.
- Previous experience in the Dubai real estate industry is preferred.
- Excellent verbal and written communication skills in English (additional languages are an advantage).
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Experience using CRM systems and property management software is an advantage.
- Professional telephone etiquette with confidence in making outbound calls.
- Strong interpersonal skills and a customer focused approach.
- Ability to work in a fast paced sales environment with attention to detail.
Compensation
- Pay: AED7,000.00 AED8,000.00 per month
- Performance based incentives linked to telecalling, lead management, and operational excellence.
Work Location
- In person
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