Customer Care Representative
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Key skills for this role
About the Role
Boston Scientific seeks a Customer Care Representative for a 12-month contract to manage order-to-cash processes for global distributors. The role involves order handling, shipment coordination, and providing exceptional customer service.
Key Skills for This Role
Responsibilities
- Manage Order to Cash for assigned global distributors
- Process orders and organize shipments including export documentation
- Build strong relationships with customers and internal partners
- Address customer requests and enquiries
- Maintain correct and updated administration
- Process product complaints and service incidents
Requirements
- Bachelor's degree (MBO+/HBO)
- Customer centric mindset
- Good interpersonal and communication skills
- Multiyear experience in Customer Service and Order to Cash process
- Experience with SAP and Excel
Full Job Posting
About the Role
- Being a part of a fast growing international team that serves the need of global distributors regarding order fulfillment, invoicing and shipping of products.
- Manage order handling, product allocation, shipments creation, providing proper update and exceptional customer experience.
Your Responsibilities Include
- Manage Order to Cash for assigned global distributors; Process orders and organize shipments including requesting export documentation.
- Ensure all shipments meet customer requirements regarding documentation, packaging and transportation.
- Build strong relationships with customers and internal partners like commercial, operations, planning and finance team.
- Act as spider in the web, taking necessary action in close collaboration with different departments globally.
- Contribute to continuously improving the service to customers and driving customer satisfaction.
- Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
- Communicate effectively with external customers and internal stakeholders.
- Maintain a correct and updated administration.
- Act as a team member in support of department objectives.
- Process Product complaints and Service Incidents.
- Ensure compliance to applicable procedures, local legislation and OFAC/BIS licenses when applicable.
Must Have
- Education level: Bachelor (MBO+/HBO)
- Customer Centric mindset
- Good interpersonal and communication skills.
- Multiyear experience in the area of Customer Service and Order to Cash process
- Experience with SAP and Excel
Nice To Have
- Experience in handling Letter of Credit requirements
- Experience in export services and logistics
- Experience with Salesforce.com/Service Cloud
- Experience in MedTech industry
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