Customer Care Representative
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Key skills for this role
About the Role
Boston Scientific seeks a Customer Care Representative for a 12-month contract in Dubai. You will manage order-to-cash for global distributors, process orders, and ensure exceptional customer service.
Key Skills for This Role
Responsibilities
- Manage Order to Cash for assigned global distributors; process orders and organize shipments including requesting export documentation.
- Ensure all shipments meet customer requirements regarding documentation, packaging and transportation while meeting forwarder cut off times.
- Build strong relationships with customers and internal partners (commercial, operations, planning, finance).
- Act as spider in the web, collaborating with different departments globally to secure smooth order processing and excellent customer service.
- Contribute to continuously improving service to customers and driving customer satisfaction.
- Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
- Communicate effectively with external customers and internal stakeholders to keep them informed of status.
- Maintain correct and updated administration.
- Act as a team member in support of department objectives.
- Process Product complaints and Service Incidents.
- Ensure compliance to applicable procedures, local legislation and OFAC/BIS licenses when applicable.
Requirements
- Bachelor's degree (MBO+/HBO)
- Customer centric mindset
- Good interpersonal and communication skills
- Multiyear experience in Customer Service and Order to Cash process
- Experience with SAP and Excel
- Experience in handling Letter of Credit requirements
- Experience in export services and logistics
- Experience with Salesforce.com/Service Cloud
- Experience in MedTech industry
Full Job Posting
About the role
- Being a part of a fast growing international team that serves the need of global distributors regarding order fulfillment, invoicing and shipping of products. Manage order handling, product allocation, shipments creation, providing proper update and exceptional customer experience.
Your responsibilities include
- Manage Order to Cash for assigned global distributors; Process orders and organize shipments including requesting export documentation to deliver required products in time.
- Ensure all shipments meet customer requirements regarding documentation, packaging and transportation while meeting the forwarder cut off times.
- Build strong relationships with customers and internal partners, like the commercial, operations, planning and finance team. Support regional sales force and Business Unit Managers.
- Act as spider in the web, taking necessary action in close collaboration with different departments globally in order to secure smooth order processing and provide excellent customer service.
- Contribute to continuously improving the service to customers and driving customer satisfaction.
- Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
- Communicate effectively with external customers and internal stakeholders to keep them informed of status of the process and orders.
- Maintain a correct and updated administration.
- Act as a team member in support of department objectives.
- Process Product complaints and Service Incidents.
- Ensure compliance to the applicable procedures, local legislation and OFAC/BIS licenses when applicable.
What we are looking for
- Education level: Bachelor (MBO+/HBO)
- Customer Centric mindset
- Good interpersonal and communication skills.
- Multiyear experience in the area of Customer Service and Order to Cash process
- Experience with SAP and Excel
- Experience in handling Letter of Credit requirements (nice to have)
- Experience in export services and logistics (nice to have)
- Experience with Salesforce.com/Service Cloud (nice to have)
- Experience in MedTech industry (nice to have)
What we can offer to you
- Working in an international environment
- Attractive benefits package
- A team oriented company culture
- Excellent training/development programs
- Company with a purposeful mission
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