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Customer Care Representative
iQor
Charlotte, USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 weeks ago
Free
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We’re hiring motivated Customer Care Representatives to support a major credit card portfolio. In this role, you’ll help customers navigate account questions while working collaboratively to resolve past-due balances — all while delivering an exceptional customer experience.
Onboarding Date: September 25, 2026
Training Start Date: September 28, 2026
Training schedule: 3pm - 12pm - Monday - Friday
Production runs 7 days a week. Schedules will vary with business needs, including evenings and weekends.
MUST HAVE OPEN AVAILABILITY
Full Job Posting
Job Summary
We’re hiring motivated Customer Care Representatives to support a major credit card portfolio. In this role, you’ll help customers navigate account questions while working collaboratively to resolve past-due balances — all while delivering an exceptional customer experience.
Onboarding Date: September 25, 2026
Training Start Date: September 28, 2026
Training schedule: 3pm - 12pm - Monday - Friday
Production runs 7 days a week. Schedules will vary with business needs, including evenings and weekends.
MUST HAVE OPEN AVAILABILITY
Work Setting: Onsite at our Charlotte Call Center
What You’ll Do:
Connect with customers via inbound calls
Resolve account inquiries and explain payment options
Negotiate payment arrangements and secure commitments
Carefully review account details to ensure accuracy
Document conversations clearly and thoroughly
Meet performance goals in quality, compliance, and recovery
What Makes You a Great Fit?
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