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Customer Care Representative

Dubai Holding Community Management
Dubai, UAE
Contract
Mid-Senior
Onsite
AED 5,000/month
Discovered 1 weeks ago
Customer serviceTelephone communicationComplaint and escalation handlingCRM systemsArabicTelephone etiquette
Free

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Key skills for this role

Customer serviceTelephone communicationComplaint and escalation handling
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Responsibilities

  • Answer incoming customer calls and address questions, concerns, and requests professionally.
  • Use questioning and listening skills to support effective telephone communication.
  • Handle call transfers, messages, callbacks, holds, interruptions, and unintentional disconnects.
  • Record customer interactions, inquiries, and resolutions in the DHCM database or CRM system.
  • Adapt communication to different customer behavior types and build positive rapport.
  • Apply telephone etiquette and actions that effectively control calls.
  • Enhance voice skills and maintain a professional telephone presentation.
  • Work flexible shifts according to work-floor requirements.
  • Handle complaints and escalations and work toward satisfactory resolutions.
  • Collaborate with team members, supervisors, and departments on challenging inquiries.
  • Follow up with customers to confirm resolution and gather service feedback.
  • Follow DHCM guidelines, scripts, and protocols to uphold brand standards.

Requirements

  • Minimum 2 years of UAE experience.
  • Arabic speaker.
  • Bachelor’s degree.
  • Arabic is also listed as preferred in the language section.
  • Work location is in person.

Compensation

  • Pay is AED 5,000 to AED 6,000 per month.

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