Assistant Manager - Community Management (National Talent) - Dubai Holding Community Management

About Dubai Holding Community Management:

Dubai Community Management (DCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

About the Job:

An opportunity has arisen for an Assistant Manager – Community Management to join Dubai Holding Community Management. The main duties and responsibilities of this role include:

Community Relations & Service Excellence:

Attend meetings to represent owners and tenants' concerns, ensuring that all inquiries and complaints are communicated and addressed promptly

Investigate and resolve customer complaints, escalating complex issues as needed, to ensure high levels of customer satisfaction

Educate owners and tenants on DHCM's community rules and regulations to ensure full compliance

Assist the Community Manager in liaising with local authorities and communities to resolve day-to-day community issues, including Owners Committee (OC) management in line with RERA requirements and handling of violation management processes

Financial Management & Service Charge Collection:

Execute the timely collection of service charges for assigned communities to ensure sufficient funds for ongoing services

Communicate any changes or issues related to service charges to owners/tenants to prevent service disruptions

Participate in community budgeting with the Community Manager by coordinating with all stakeholders and service providers to provide accurate and relevant information, and by preparing and submitting all supporting documents required by RERA

Community Operations Oversight & Quality Assurance:

Perform regular site inspections to assess the condition of community assets and service quality across soft services (e.g., pest control, cleaning, waste management, landscaping, security)

Monitor third-party service providers to ensure adherence to Service Level Agreements (SLAs) and maintain decent living conditions for residents

Provide feedback and coordinate with internal departments and/or third-party providers to address identified infrastructure or service issues promptly

Documentation, Compliance & Data Management:

Issue No Objection Letters (NOLs) for community activities, ensuring safety, security, and compliance with community rules

Maintain and update the owner database with accurate contact details for communication and service charge collection

Ensure all customer complaints are logged in the system for timely recording, monitoring, and progress tracking

Follow all relevant departmental policies, processes, standard operating procedures (SOPs), and instructions for consistent work execution

Maintain regular and up-to-date incident and progress reports

Adhere to company policy and procedure, maintaining professionalism and confidentiality of all information

Reporting & Continuous Improvement:

Prepare Facility and Community Management departmental statements and reports accurately and on time to meet DHCM's requirements and standards

Identify opportunities for continuous improvement in systems, processes, and practices, focusing on efficiency, cost reduction, and productivity, incorporating international leading practices

Decision-making authority rests with the line manager, department head, and Portfolio head as per DHCM's Delegation of Authority (DOA)

Health & Safety Responsibilities:

Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, wearing PPEs, if required and actively reporting any hazards, near misses, or incidents

About You:

The ideal candidate for this position will have the following experience and qualifications:

Bachelor’s degree in business administration or a similar field

Master's degree preferred

5-7 years of experience in community management, property management, customer service, or a related field, with proficiency in MS Office

Strong project management capabilities, data management and reporting skills, and a good understanding of Service Level Agreements (SLAs)

Basic financial understanding with the ability to support operational and service performance objectives

Excellent communication and interpersonal skills, strong problem-solving and decision-making abilities, effective time management and organization, with the flexibility to adapt to changing priorities

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.