Customer Care Officer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Manage customer inquiries, resolve service concerns, coordinate requests, and strengthen customer satisfaction.
Serve as a trusted customer contact while working with internal teams to handle issues efficiently and professionally.
Key Skills for This Role
Full Job Posting
Role Facts
- The role is based in the United Arab Emirates and is fully remote.
- The position is part-time.
- The stated experience level is mid-level to senior.
About the Role
Manage customer inquiries, resolve service concerns, coordinate requests, and strengthen customer satisfaction.
Serve as a trusted customer contact while working with internal teams to handle issues efficiently and professionally.
Key Responsibilities
- Respond to customer inquiries through email, phone, chat, and digital channels.
- Understand customer needs and provide accurate, helpful information.
- Handle service requests, complaints, and general customer concerns professionally.
- Investigate customer issues and coordinate appropriate resolutions.
- Maintain accurate records of customer interactions, requests, and follow-up actions.
- Monitor open cases and ensure timely responses and resolution.
- Coordinate with sales, operations, billing, and other teams when support requires cross-functional assistance.
- Identify recurring concerns, recommend service improvements, and share customer feedback with management.
- Prepare routine customer service reports and performance updates.
Requirements
- A Bachelor’s degree or equivalent qualification in Business, Communications, Hospitality, or a related field is preferred.
- At least 3 years of experience in customer care, customer service, account support, hospitality, or a related field is preferred.
- Strong customer service, relationship management, communication, listening, empathy, problem-solving, and conflict-resolution abilities are required.
- Proficiency with CRM systems, email, chat platforms, spreadsheets, and standard business applications is required.
- Strong organization, time management, prioritization, and independent-working skills are required.
- The ability to collaborate with remote and international teams is required.
What We Offer
- Flexible part-time hours within a fully remote working environment.
- Competitive compensation aligned with experience and responsibilities.
- Opportunities for professional development through customer experience and cross-functional initiatives.
- Exposure to international customers and diverse service environments.
- A supportive culture focused on empathy, responsiveness, accountability, and continuous improvement.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The Regulatory Navigator
Product Specialist
, UAE
The employer is seeking a Product Specialist to support product knowledge, customer engagement, commercial teams, and product growth initiatives. The role includes market research, product positioning, adoption analysis,
Finance Assistant / Finance Executive
, UAE
The Regulatory Navigator is seeking a part-time remote finance professional to support financial administration, expenses, payments, reconciliations, records, and reporting. Strong attention to detail, numerical accuracy