Customer Care Coordinator

Order Processing (Including accessing customer portals):

• Manage customer concerns and sample requests.
• Receive and process customer complaints and sample requests, ensuring that information is accurate, and properly documented.
• Manage customer concerns, sample requests, monitor customer buying habits and communicate any major changes to customer and sales.

• Work closely with customer service, MFI Food Safety and Quality, and sales to ensure consistent communication and resolution of issues.
• Communicate problems or concerns to managers on an as-needed basis with recommendations on how to resolve.
• Other duties as assigned.

• Excellent communication skills, both verbal and written.
• Strong listening skills to understand customer concerns.
• Proficiency in customer relationship management (CRM) systems.
• Bachelor’s degree preferred or equivalent work experience.
• Computer proficiency – SAP and Microsoft Office, experience with Excel preferred.
• Strong communication skills, ability to think proactively and to make decisions independently and able to work with little or no supervision.
• Ability to manage multiple responsibilities and demands in a fast-paced, time-sensitive work environment.
• Comfortable with and able to manage conflict.
• Strong problem-solving skills and commitment to superior service delivery.
• Strong teamwork skills including cross functional collaboration with the ability to develop/sustain long-term business relationships.
• Ability to leverage Continuous Improvement to identify and execute process improvement opportunities.

The above statements are intended to describe the general nature of the work and may not include all the duties associated with this position.