Customer Advisor

Essential:

Ability to work cross functionally and manage internal stakeholders

Proven experience in a customer service environment, handling complex queries through to resolution Experience managing multiple cases concurrently, prioritising effectively and meeting response and resolution expectations

Experience coordinating internal stakeholders to deliver customer outcomes (e.g., logistics, technical teams, service scheduling)

Desirable

Experience of working in the HVAC market

Experience in complaints handling and service recovery Experience managing warranty claims, returns or aftercare processes

Adaptable to change

Trustworthy

Collaborative team player

Self-motivated with the ability to work autonomously

Flexible - Willing to work ‘unsociable hours’ (evenings and weekends)

Resilient - Can manage conflict effectively

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.