Credit Controller

Key Responsibilities

• Manage a portfolio of customer accounts, ensuring invoices are collected promptly and within agreed terms.
• Monitor and chase aged debt, taking appropriate action to minimise bad debt.
• Allocate customer payments accurately and maintain up-to-date account records.
• Work towards monthly cash collection and receivables targets.
• Manage held orders and maintain appropriate customer credit limits.
• Prepare cash forecasts and contribute to monthly reporting.
• Register, investigate and resolve customer invoice queries in a timely and professional manner.
• Raise credit notes where appropriate or communicate credit refusals to customers.
• Arrange customer collections and liaise with the internal Transport team.
• Raise stock correction invoices and complete relevant query and re-order forms.
• Maintain team performance information, including Pivot Table reporting.
• Complete daily banking and support month-end close and reporting activities.
• Handle inbound and outbound telephone calls and respond to customer and internal emails.
• Use courier websites and relevant systems to support customer requirements.
• Issue final notices/Letters Before Action (LBA) to overdue customers in accordance with company policy.
• Maintain accurate customer master data, including resolving EDI errors.
• Process and obtain Price Credit approvals through IFS.
• Provide support during internal and external audits.
• Work collaboratively with colleagues across Finance, Sales, Transport and other departments.

About You