Despatch Supervisor

Monitor despatch performance against agreed targets and KPIs.

Drive high levels of OTIF, accuracy and customer service.

Monitor productivity, loading and vehicle turnaround times.

Investigate and resolve delays, damages and service issues.

Escalate significant issues to the Despatch Manager.

Support investigations into customer complaints.

Ensure products are picked and dispatched accurately.

Maintain stock accuracy and investigate discrepancies.

Ensure products remain traceable and in good condition.

Identify and report damaged or non-conforming products.

Ensure ERP/WMS systems and scanning processes are used correctly

We are looking for someone who doesn't simply accept "the way we've always done it".

Look for ways to improve safety, quality, service and productivity.

Identify and challenge inefficient processes.

Encourage colleagues to share ideas and improvements.

Support Continuous Improvement activities and new ways of working.

Ensure agreed improvements are put into practice and maintained.

Promote consistent processes and standards across shifts.

Make effective use of systems, scanning and performance data.

Use performance information to identify issues and opportunities for improvement

Essential

Previous supervisory or team leader experience in a warehouse, despatch, logistics or manufacturing environment.

Good understanding of warehouse and despatch operations.

Strong leadership, communication and organisational skills.

Ability to manage and motivate a team.

Good problem-solving and decision-making skills.

Ability to work under pressure in a fast-paced environment.

Good understanding of Health & Safety and safe working practices.

Knowledge of MHE and safe loading procedures.

Experience using warehouse, ERP or WMS systems.

Experience in a manufacturing or distribution environment.

Knowledge of Lean or Continuous Improvement methods such as 5S or Kaizen.

IOSH or similar Health & Safety qualification.

Experience working with KPIs and performance data.

Experience working with transport providers or carriers.

Success in the role will be measured by:

On-time and accurate despatch.

Productivity and vehicle turnaround times.

Loading performance.

Health & Safety performance.

Stock accuracy.

Attendance and labour utilisation.

Customer service and complaints.

Following agreed processes and procedures.

Continuous Improvement activity.