CSR Branch

Customer Service Representative – Healthcare / Medical Equipment

⭐ Why You’ll Love Working With Us

Responsibilities

• Provide excellent customer service through phone, email, and in‑person interactions.
• Take customer orders and accurately enter information into the computer system.
• Assist walk‑in customers with product questions, retail sales, and order support.
• Initiate insurance verification and collect required insurance information.
• Prepare billing documentation including CMNs, waivers, and required forms.
• Maintain confidentiality and communicate professionally with customers and referral sources.
• Balance the daily till and assist with deposit preparation as needed.
• Support inventory management and maintain a clean, organized retail environment.
• Participate in company training, in‑services, and on‑call duties as required.
• Perform additional duties as assigned by branch management.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred—healthcare or medical office experience a plus.
• Knowledge of medical terminology, insurance billing, or DME equipment helpful but not required.
• Experience with Brightree software is preferred; training is available.
• Strong written and verbal communication skills.
• Excellent phone etiquette and professional customer interaction skills.
• Ability to multitask in a fast‑paced office setting.
• Strong attention to detail and high accuracy with data entry.
• Ability to learn medical products, insurance requirements, and Medicare guidelines.
• Must be able to read, write, and speak English fluently.
• Computer proficiency required, strong organizational skills a must.
• Team-oriented, dependable, and motivated to provide high-quality service.

Physical Requirements

• This position may require: Standing, walking, sitting, kneeling, squatting, lifting, twisting, reaching, and grasping.

Work Environment

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