CRM Technical Business Analyst
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Key skills for this role
About the Role
The Canadian Cancer Society is hiring a CRM Technical Business Analyst to support the Salesforce ecosystem by gathering business needs, documenting requirements, and ensuring successful delivery of CRM solutions.
Key Skills for This Role
Responsibilities
- Gather, analyze and define requirements for various teams, managers, stakeholders and departments
- Lead structured requirements gathering sessions with product owners, SMEs, and cross functional stakeholders
- Distinguish business needs vs. system constraints; identify gaps between business processes and Salesforce platform capabilities
- Document user stories, process flows, data models, acceptance criteria, and configuration requirements
- Work closely with Salesforce Admins, Developers, Release Managers, and QA to design feasible, scalable solutions
- Support data mapping, data conversion requirements, validation rules, and technical integrity checks
- Support Agile backlog refinement, prioritization, and estimation
- Develop and execute test plans including functional testing, regression testing, and UAT support
- Monitor new Salesforce releases, features, and patches, assessing applicability and recommending adoption
- Collaborate with Salesforce Support and Release teams to troubleshoot and resolve production issues
- Evaluate and recommend third party Salesforce AppExchange solutions
- Maintain detailed documentation including process maps, requirements repositories, release notes, and configuration guides
Requirements
- Post secondary education (college diploma or equivalent) in Business Analysis, Information Technology, Computer Science, or related field, or equivalent professional experience
- More than 3 years, up to and including 5 years of Salesforce solutions experience, preferably including Salesforce implementations, platform enhancements, or nonprofit technology solutions
- Experience gathering and documenting business and technical requirements
- Experience analyzing and mapping end to end business processes
- Understanding of Agile frameworks for project delivery and backlog management
- Experience with data analysis, validation, and data governance practices
- Applied knowledge of Salesforce CRM technologies and integrations
- Exceptional analytical, problem solving, and technical troubleshooting skills
- Strong written, visual, and verbal communication skills; able to translate complex concepts simply
- Ability to work under pressure with changing priorities and deadlines
- Demonstrated ability to produce clear process documentation, diagrams, and technical specifications
- Ability to collaborate effectively within cross functional and technical teams
Full Job Posting
Job Title and Location
- CRM Technical Business Analyst
- Locations: Toronto, ON | Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC | Prince George, BC | Victoria, BC
- Work Model: Hybrid
Making an Impact
- The CRM Technical Business Analyst plays a key role in supporting the organization’s Salesforce ecosystem.
- Gathers and translates business needs into clear technical requirements.
- Partners closely with product owners, stakeholders, and technical teams to design scalable, compliant, and user focused solutions.
What You’ll Be Doing
- Gathers, analyzes and defines requirements for various teams, managers, stakeholders and departments.
- Lead structured requirements gathering sessions with product owners, SMEs, and cross functional stakeholders.
- Distinguish business needs vs. system constraints; identify gaps between business processes and Salesforce platform capabilities.
- Document user stories, process flows, data models, acceptance criteria, and configuration requirements.
- Work closely with Salesforce Admins, Developers, Release Managers, and QA to design feasible, scalable solutions.
- Support data mapping, data conversion requirements, validation rules, and technical integrity checks.
- Support Agile backlog refinement, prioritization, and estimation.
- Develop and execute test plans including functional testing, regression testing, and UAT support.
- Monitor new Salesforce releases, features, and patches, assessing applicability and recommending adoption.
- Provides operational support: collaborate with Salesforce Support and Release teams to troubleshoot and resolve production issues.
- Evaluate and recommend third party Salesforce AppExchange solutions.
- Provide configuration support for low complexity changes.
Qualifications
- Post secondary education (college diploma or equivalent) in Business Analysis, Information Technology, Computer Science, or related field, or equivalent professional experience.
- More than 3 years, up to and including 5 years of Salesforce solutions experience, preferably including Salesforce implementations, platform enhancements, or nonprofit technology solutions.
- Experience gathering and documenting business and technical requirements.
- Experience analyzing and mapping end to end business processes.
- Understanding of Agile frameworks for project delivery and backlog management.
- Experience with data analysis, validation, and data governance practices.
- Applied knowledge of Salesforce CRM technologies and integrations.
- Exceptional analytical, problem solving, and technical troubleshooting skills.
- Strong written, visual, and verbal communication skills; able to translate complex concepts simply.
- Ability to work under pressure with changing priorities and deadlines.
- Demonstrated ability to produce clear process documentation, diagrams, and technical specifications.
- Ability to collaborate effectively within cross functional and technical teams.
What You Can Expect From Us
- Competitive salary, excellent benefits including paid parental leave, family sick time, and health insurance.
- Fulfilling work environment where your efforts make a meaningful impact daily.
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