bayt
CRM Support Analyst
Unknown
Riyadh Region, KSA
Mid-Senior
Onsite
Discovered 1 weeks ago
SalesforceSales CloudSalesforce administrationSalesforce Administrator CertificationCRM user adoptionData governance
Free
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Role Overview
The CRM Support Analyst will support Commercial Operations by driving user adoption, automating business processes, and making Salesforce the source of truth for customers and pipeline.
Key Skills for This Role
SalesforceSales CloudSalesforce administrationSalesforce Administrator CertificationCRM user adoptionData governance
Full Job Posting
About Mozn
Mozn is an Enterprise AI company focused on Financial Crime Prevention and Enterprise Knowledge Intelligence.
The company describes a collaborative culture centered on trust, business value, and augmented intelligence.
About the Role
The CRM Support Analyst will support Commercial Operations by driving user adoption, automating business processes, and making Salesforce the source of truth for customers and pipeline.
Salesforce Administration
- Manage Salesforce configuration, including users, profiles, permission sets, roles, workflows, validation rules, page layouts, and record types.
- Administer data imports, updates, cleansing, and deduplication.
- Monitor system usage, adoption, and performance and identify improvements.
Business Support and Optimization
- Act as the primary contact for Salesforce questions, issues, and enhancements.
- Translate business requirements into scalable Salesforce solutions.
- Build reports and dashboards for sales performance and executive reporting.
- Support lead, opportunity, account, and pipeline management processes.
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