CRM & Revenue Operations Systems Administrator
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Key skills for this role
About the Role
Administer and configure GTM systems, manage data integrations, provide technical support, ensure compliance, and deliver reporting insights for effective operations.
Key Skills for This Role
Full Job Posting
Systems Administration & Configuration
- Administer and configure GTM systems such as CRM (Salesforce), PSA tools, Commission calculation platforms, Tableau or similar.
- Maintain user accounts, permissions, governance standards, and access policies across all GTM platforms.
- Build and optimize workflows, sequences, automations, and templates aligned to GTM operations.
Integration & Data Management
- Design, implement, and maintain integrations across GTM systems using APIs removing the need for manual inputting of data from one system to another
- Own data synchronization logic, data mapping, and troubleshooting of sync issues between platforms.
- Work with the Sales Operations function to understand process needs and translate them into scalable technical solutions.
Technical Troubleshooting & Support
- Serve as the technical escalation point for system issues, integration failures, and workflow breakdowns.
- Perform root-cause analysis and implement long-term system improvements.
- Work with vendors as needed to troubleshoot platform-specific issues.
Governance, Compliance & Security
- Maintain documentation for system configuration, integrations, and process flows.
- Ensure compliance with company policies, security standards, and data privacy regulations (GDPR, SOC2, etc.).
- Support audits, access reviews, and system change management processes.
Reporting & Analytics Support
- Ensure clean, reliable data for dashboards and reporting.
- Provide system-level insights on data quality, workflow performance, and tool adoption.
- Support configuration of reporting tables, sync rules, and integrations that feed BI tools.
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