jazzhr
CRM Platform Engineer
Assured Data Protection
Herndon, USA
Full-time
Mid Level
Hybrid
Discovered 1 weeks ago
Free
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- Administer and configure the shared platform stack - including, HubSpot and Salesforce, whilst supporting Zendesk and ChurnZero platforms - covering workflows, automation and platform hygiene.
- Maintain working knowledge across all platforms in the estate, with the flexibility to go deep on whichever system currently needs the most attention.
- Identify and implement opportunities for automation and process improvement across platforms (e.g. workflow consolidation, data enrichment, self-service).
- Support onboarding new platforms as the Shared Platforms estate grows (e.g. Confluence, Jira), including initial configuration and documentation.
- Manage change requests across all owned platforms through ITIL-aligned processes - impact/risk assessment, testing, documentation, rollback planning.
- Maintain configuration documentation and change logs for each platform to support audit and knowledge-continuity.
- Liaise with InfoSec and MIS on security configuration, data handling, and compliance requirements across the platform estate.
- Own and maintain integrations between Zendesk, HubSpot, Salesforce, ChurnZero, and other connected middleware/tools, ensuring reliable and accurate data flow across the ecosystem (e.g. contact/account sync, ticket-to-deal linkage, customer health signals).
- Troubleshoot cross-platform data and integration issues, working across systems rather than a single platform silo.
- Flag upstream/downstream impacts before making changes that could affect connected systems, and coordinate changes that span multiple platforms.
- Act as a day-to-day point of contact for platform issues raised by the business, and Supporting teams, across whichever system is affected.
- Partner with stakeholders across the business to gather requirements and prioritize enhancement requests, escalating to the Shared Platforms Manager where cross-platform trade-offs are needed.
- Provide usage/performance reporting and platform health updates across the estate.
- Work flexibly across platforms as team priorities shift, providing cover and cross-support as the Shared Platforms team is small and coverage needs to flex with demand.
- Proven hands-on administration experience with HubSpot and working knowledge of at least one other major SaaS business platform (e.g. Zendesk or Salesforce) in a business-critical environment.
- Practical understanding of CRM/CX data structures (contacts, accounts, deals/opportunities, cases/tickets) and how they connect across systems.
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