Crisis Communications And Issues Management Specialist
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Key skills for this role
About the Role
Responsible for crisis communications, developing strategies, updating manuals, managing media relations, and supporting corporate initiatives with a Bachelor's degree in releva.
Key Skills for This Role
Responsibilities
- Update the Crisis Communications Manual monthly and prepare copies for management quarterly
- Assist business lines with their Crisis Communications manuals and training requirements
- Ensure the Media room is operational and updated with current technology
- Conduct weekly video conference testing with other functions
- Respond to incidents or issues that could damage the company's reputation
- Prepare communications during incidents or threats to the company's brand
- Support Corporate Communication strategic initiatives by developing and maintaining a crisis plan
- Develop KPIs and metrics to measure crisis communications effectiveness
- Provide functional support and advice on crisis media issues to senior leaders
- Attend cross functional crisis drills and support accountability reporting
Requirements
- Experience in crisis communications and issues management
- Ability to develop mitigation plans and media responses
- Experience conducting crisis drills and training
Full Job Posting
Job Overview
- We are seeking a Crisis Communications and Issues Management Specialist to join our Monitoring and Coordination Division.
- Your primary role is to assess and deal with crisis and reputation issues when they happen, develop mitigation plans and responses to media questions, and review and update the corporate crisis communications manual.
Duties and Responsibilities
- Update the Crisis Communications Manual on a monthly basis, gain approval, and prepare copies for management on a quarterly basis.
- Assist business lines with their Crisis Communications manuals & training requirements.
- Ensure that the Media room is running and updated with current technology and equipment.
- Conduct weekly video conference testing in collaboration with other functions.
- Respond to incidents or issues that have the potential to damage the Company's reputation.
- Prepare communications as needed during an incident or threat to the Company's brand.
- Support Corporate Communication strategic initiatives by developing and maintaining a crisis plan.
- Prioritize and manage multiple projects and initiatives within a busy media team.
- Leverage available enterprise data and research to inform future communication strategies.
- Develop KPIs and metrics to measure the effectiveness and impact of crisis communications strategies.
- Provide functional support and advice on crisis media issues to senior leaders.
- Attend cross functional crisis drills, provide support and ensure accountability reporting.
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