Crew Scheduler
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Key skills for this role
About the Role
Etihad Airways seeks a Crew Scheduler to maintain crew operations by resolving unforeseen issues and ensuring compliance with regulations in Abu Dhabi. The role involves managing live rosters, communicating with crew, and implementing mitigation plans.
Key Skills for This Role
Responsibilities
- Adhere to civil aviation regulation, company operating manuals, processes and procedures to manage crew rosters and contingency plans
- Maintain clear and professional communication with crew via email and phone to ensure high internal customer satisfaction
- Monitor and forecast potential issues affecting crew live rosters and implement efficient mitigation plans
- Manage crew legality, utilization, satisfaction and overtime to ensure safety, cost and service goals
- Ensure utilization of standby crew in the most efficient and expedient method to ensure operational reliability
Requirements
- Knowledge of flight time limitations and company operating manuals
- Ability to work 12 hour shifts including holidays and weekends in a 24/7 operation
- Strong communication and problem solving skills
- Experience in crew scheduling or operations
Full Job Posting
Role Overview
- Maintain the crew operation by proactively resolving unforeseen issues that could impact the network operation of the airline.
- Adhere to regulations and communicate with all stakeholders in a timely and effective manner.
Accountabilities
- Adhere to the civil aviation regulation, company operating manuals, processes and procedures to manage the execution of the crew rosters and its contingency plans accordingly.
- Maintain a clear and professional communication with crew via email and phone to ensure a high level of internal customer satisfaction.
- Monitor and forecast potential issues that could affect the crew live rosters and implement efficient mitigation plans to reduce the impact of these issues in the network.
- Manage effectively crew legality, utilization, satisfaction and overtime to ensure safety, cost and service goals are achieved.
- Demonstrate sound knowledge on flight time limitations, company operating manuals, internal processes and procedures.
- Ensure utilization of standby crew in the most efficient and expedient method necessary to ensure operational reliability.
- Must be able to work 12 hour shifts including on holidays and weekends in a 24/7 operation.
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