Crew Care Officer
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Key skills for this role
About the Role
Etihad Airways seeks a Crew Care Officer to provide professional, confidential, and compassionate support to employees experiencing personal, emotional, wellbeing, or crisis-related challenges.
Key Skills for This Role
Responsibilities
- Provide first line welfare and wellbeing support to employees, offering guidance and assistance across personal, emotional, and workplace related matters.
- Conduct initial assessments and triage of cases, ensuring appropriate allocation, escalation, and follow up.
- Respond to employee wellbeing concerns, personal crises, operational incidents, bereavement cases, and other situations requiring welfare intervention.
- Support employees during sickness, layover illness, hospitalisation, emergency situations, or periods of personal hardship.
- Coordinate with internal stakeholders and external agencies to ensure employees receive timely and appropriate support services.
- Facilitate referrals to medical, counselling, wellbeing, or specialist support providers where required.
- Participate in emergency response activities, including duty phone coverage, repatriation support, emergency travel arrangements, and hospital coordination.
- Maintain accurate, timely, and confidential case records within designated systems.
- Escalate high risk, complex, or safety related cases to the Duty Care Manager or appropriate leadership teams.
- Contribute to employee wellbeing initiatives, awareness programmes, reporting activities, and continuous improvement efforts.
Requirements
- Experience in employee welfare, wellbeing support, or related field
- Strong communication and interpersonal skills
- Ability to handle sensitive and confidential information
- Ability to work in a fast paced environment and respond to crises
Full Job Posting
Overview
- At Etihad, the wellbeing of our people is fundamental to delivering safe, reliable, and exceptional operations. As a Crew Care Officer, you will provide professional, confidential, and compassionate support to employees experiencing personal, emotional, wellbeing, or crisis related challenges. Actin
Accountabilities
- Provide first line welfare and wellbeing support to employees, offering guidance and assistance across a range of personal, emotional, and workplace related matters.
- Conduct initial assessments and triage of cases, ensuring appropriate allocation, escalation, and follow up in line with established procedures.
- Respond to employee wellbeing concerns, personal crises, operational incidents, bereavement cases, and other situations requiring welfare intervention.
- Support employees during sickness, layover illness, hospitalisation, emergency situations, or periods of personal hardship.
- Coordinate with internal stakeholders and external agencies to ensure employees receive timely and appropriate support services.
- Facilitate referrals to medical, counselling, wellbeing, or specialist support providers where required.
- Participate in emergency response activities, including duty phone coverage, repatriation support, emergency travel arrangements, and hospital coordination.
- Maintain accurate, timely, and confidential case records within designated systems, ensuring compliance with governance, reporting, and data protection requirements.
- Escalate high risk, complex, or safety related cases to the Duty Care Manager or appropriate leadership teams.
- Contribute to employee wellbeing initiatives, awareness programmes, reporting activities, and continuous improvement efforts across the function.
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