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Crew Accommodations Agent - Etihad

Corpay
Abu Dhabi, UAE
Full Time
Mid
Onsite
3 weeks ago
Microsoft OfficeEnglishHotel SourcingRate NegotiationCommunicationOrganizational Skills
Free

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Job Description

  • The Crew Accommodations Agent at CORPAY’s Airline Division – TA CONNECTIONS is responsible for overseeing and coordinating the hotel and ground transportation bookings for our Client’s Crew members, as well as managing the workflow between agents and clients.
  • This role requires efficient handling of booking requirements through our proprietary system CrewHub (CrewRez), along with managing communications through email, chat, phone calls, and direct interactions.
  • The Coordinator ensures seamless resolution of booking issues by following Standard Operating Procedures and facilitates coordination among agents, clients, and vendors.

Essential duties and responsibilities

  • Coordinate Crew Accommodations: Book and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad hoc crews, and other non crew airline employees.
  • Manage Escalations: Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
  • Client Coordination: Act as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.
  • Communication and Problem Solving: Facilitate effective communication with internal departments and management to expedite work and resolve problems.
  • Resource Management: Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.
  • System Utilization: Efficiently use all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.
  • Hotel Sourcing: Identify suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handle the approval process for non compliant options.
  • Vendor Payments: Manage payments to hotel and transportation vendors in accordance with contractual terms.
  • Team Leadership: Foster a positive work environment with open, respectful communication and professional behavior, promoting a 'CAN DO' attitude among the client and all TAC colleagues.
  • Incident Reporting: Report incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.
  • Attendance and Policy Adherence: Maintain impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.
  • Support and Special Projects: Assist the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.

Job Requirements

  • Interpersonal Skills: Excellent interpersonal and client relationship skills with the ability to interact effectively with clients and business partners both electronically and via telephone.
  • Organizational Skills: Strong organizational and multi tasking skills.
  • Communication Skills: Strong writing, communication, and negotiation skills.
  • Team and Independent Work: Ability to work independently and as a contributing team member.
  • Hotel Industry Knowledge: Familiarity with hotel sourcing and rate negotiation, with a thorough understanding of market and contractual needs.
  • Technical Proficiency: Excellent PC skills, including proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software.
  • Flexibility: Availability to work shift work, willingness to work long hours during irregular operations, and flexibility to adjust schedules as per client requirements.
  • Transportation and Remote Work: Reliable transportation for on site work and a dependable internet connection for potential remote work in a quiet home environment (Overtime or office closures).
  • Experience: A minimum of 3 years of experience in the hotel/travel industry or a similar role is highly preferred.

Qualifications

  • Education: High school diploma or GED Certificate is required. Some college education is preferred but not required.
  • Language Skills: Fluent in English is required. Proficiency in additional languages such as Italian, German, French, Spanish, or Portuguese is a plus.
  • Industry Experience: Prior experience in the hotel/travel industry or customer service/call center roles is highly preferred.

About Corpay

  • Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay.
  • Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses.
  • Millions of people in over 80 countries around the world use our solutions for their payments.

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