Credit & Collections Specialist
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Key skills for this role
About the Role
Signify seeks a Credit & Collections Specialist to manage customer accounts, ensure timely payments, and reduce outstanding debts. The role involves monitoring accounts receivable, negotiating payment plans, and resolving billing disputes.
Key Skills for This Role
Responsibilities
- Monitor accounts receivable to identify overdue payments and initiate collection efforts
- Contact customers via phone, email, or mail to request payment
- Negotiate payment arrangements and settlements within company policies
- Collaborate with internal departments to address billing discrepancies and resolve disputes
- Maintain accurate records of collection activities and customer communications
- Prepare reports on collection status, outstanding debts, and recovery rates
- Ensure compliance with legal and regulatory requirements related to debt collection
- Reconcile customer accounts and provide insights to stakeholders
Requirements
- Bachelor's degree in Finance, Accounting, Business Administration, or related field
- Minimum 3 4 years experience in accounts receivable, collections, or credit management
- Certification in Credit and Collections preferred
Full Job Posting
About Signify
- Signify is a global leader in lighting and Internet of Things solutions.
Key Areas of Responsibility
- Monitors accounts receivable to identify overdue payments and initiate collection efforts.
- Contacts customers via phone, email, or mail to request payment and provide account information.
- Negotiates payment arrangements and settlements within company policies.
- Collaborates with internal departments to address billing discrepancies and resolve disputes.
- Maintains accurate records of collection activities and customer communications.
- Prepares reports on collection status, outstanding debts, and recovery rates.
- Ensures compliance with legal and regulatory requirements related to debt collection.
- Reconcile customer accounts and provide insights to stakeholders.
- Contact customers to discuss overdue payments and develop repayment plans.
- Work closely with cash app team, CommOps and KAMs to address disputes and escalations.
Critical Experiences
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 3 4 years experience in accounts receivable, collections, or credit management.
- Certification in Credit and Collections (e.g., Certified Credit and Collection Professional) or equivalent preferred.
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