Credit & Collections Analyst

Miami, US

Reports To: Regional Director of Finance Operations & Shared Services

Nord Anglia Education is seeking a Credit & Collections Analyst to join the AR Shared Services team. This role goes beyond traditional collections calling — it is an analytical, data-driven position responsible for tracking receivables performance, building KPI dashboards, and driving a proactive, metrics-based approach to collections across our school portfolio. The Credit & Collections Analyst will work cross-functionally with Treasury to ensure accurate cash flow reporting, partner with the AR team to reduce Expected Credit Loss (ECL), and reconcile billing systems to ensure invoices are posted and available to parents in a timely manner through the Zenda parent portal — directly supporting cash collection.

Track and analyze accounts receivable aging, collections performance, and past-due trends across all assigned schools and entities

Build and maintain KPI dashboards to give leadership real-time visibility into collections performance, aging trends, and portfolio risk

Identify at-risk accounts and schools proactively, and help plan and prioritize collections strategy and outreach

Partner with AR and school teams to develop and track structured collections plans for schools with elevated outstanding balances

Work closely with Treasury to ensure collections activity and expected receipts are reflected accurately in cash flow reporting and forecasting

Provide regular, reliable updates on expected and actual cash collections to support liquidity planning

Serve as a key point of coordination with external collection agencies and legal counsel on accounts requiring escalation beyond standard collections efforts

Run and maintain KPI reports identifying accounts at risk of non-collection to flag for referral to legal or collection agency

Support the AR team in compiling and sending required documentation for legal and collection agency referrals

Track outcomes of legal and collection agency placements, and report accounts ultimately deemed non-collectible into the Expected Credit Loss (ECL) process

Partner with the AR team to analyze debtor risk and support the accuracy of Expected Credit Loss calculations

Identify trends in aging and payment behavior that inform ECL assumptions and flag deteriorating accounts proactively

Reconcile billing systems on a regular cadence to confirm invoices are posted accurately and on time

Ensure billing timeliness supports parent access to invoices through the Zenda parent portal, removing friction from the payment process and accelerating cash collection

Identify and escalate billing system issues or delays that could impact invoice availability or collections timing

Reliable, up-to-date KPI dashboards that give leadership clear visibility into AR and collections performance

A measurable, sustained reduction in past-due AR driven by proactive, data-informed collections planning

Accurate, timely cash flow input provided to Treasury each reporting cycle

Billing systems reconciled on schedule, with invoices reliably available to parents via the Zenda portal

Timely, well-documented referrals to legal and collection agencies, with clean tracking of outcomes and accurate reporting of non-collectible accounts into ECL

Strong working partnership across AR, Treasury, and school finance teams