IT System Administrator (9064)

Support the Nord Anglia Schools and India Office operations in accordance with Global Strategies. Implement and maintain a light version of ITIL for our India office and schools along with a feedback loop for continual improvement. This role will own the process and coordinate with the global team and other regions. Core functions include service desk management and escalation along with incident management, problem management, request fulfilment, access management, change management and knowledge management. The Operations Service Manager will drive operational improvement. Establish KPIs to create a baseline and track improvement. Establish effective working relationships with support teams and contacts throughout NAE.

Find more details in the full JD: India IT System Administrator.docx