Counter Sales

DUTIES AND RESPONSIBILITIES

• Offering exceptional customer service at our counter and over the phone
• Responding to inquiries and processing incoming calls and orders in the system
• Sourcing materials for customers when currently not in stock
• Developing and maintaining positive customer relationships
• Handling returns as required
• Keeping counter and sales area clean
• Merchandising and showcasing product
• Contacting current customers and identifying new products and potential up-selling
• Maintaining knowledge base on current products and learning about new products
• Providing product information, pricing quotations, and follow-up on quotes
• Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
• Working closely with others to ensure customer needs are met
• Other duties as required

SKILLS AND COMPETENCIES

• Exceptional customer service skills
• Ability to develop long-term relationships and generate referrals from your customers
• Excellent communication skills
• Impeccable organizational skills with high attention to detail
• Time management & multitasking skills to serve several customers at the same time
• Strong networking skills, outgoing personality
• Self-motivated; able to function effectively both independently and as a member of a team
• Proven ability to learn quickly and work effectively in a fast-paced work environment
• Ability to warm up and develop instant rapport with potential customers
• Excellent computer skills (Word, Excel, Email)

EXPERIENCE AND EDUCATION