Counter Sales Associate
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Key skills for this role
About the Role
We are looking for a Counter Sales Associate to sell displayed food items, organize counter operations, and ensure orders are prepared and served on time. The role requires fluency in English, a high school degree, and 0-1 years of customer service experience.
Key Skills for This Role
Responsibilities
- Greet and serve walk in customers, providing high level service through product knowledge
- Process orders from waiters, arrange them according to service standards, and ensure timely delivery
- Receive daily orders, check items against order specifications, display them in the presentation fridge, and maintain regular restocking
- Participate in opening and closing duties
- Maintain and report all records, including daily training records, taste panels, and wastage forms
- Receive and process cash payments, including exchanges and money transactions
- Place orders for required products through coordination with relevant stakeholders
- Receive and prepare takeaway orders, ensuring they are wrapped according to established standards
- Ensure all operational details are clearly communicated to the team as part of a proper handover process
- Ensure a clean environment by implementing hygiene practices such as the 'Clean as you go' policy
- Complete monthly inventory for all disposable items
Requirements
- Fluency in English
- High school degree
- Zero to one years of experience in Customer Service, or a similar role
Full Job Posting
Job Purpose
- The Counter Sales Associate is responsible for selling displayed food items, organizing counter operations, and ensuring all orders are prepared and served on time.
Responsibilities
- Greet and serve walk in customers, providing high level service through product knowledge and adhering to established procedures.
- Process orders received from waiters, arrange them according to service standards, and ensure timely delivery to customers within designated serving timeframes.
- Receive daily orders, check items against order specifications, display them in the presentation fridge, and maintain regular restocking while upholding hygiene and presentation standards.
- Participate in opening and closing duties in compliance with norms and internal procedures.
- Maintain and report all records, including daily training records, taste panels, and wastage forms. Promptly report any complaints or operational issues to the manager.
- Receive and process cash payments, including exchanges and money transactions, in accordance with established policies.
- Place orders for required products through coordination with relevant stakeholders.
- Receive and prepare takeaway orders, ensuring they are wrapped according to established standards, and accommodate special orders requested by customers.
- Ensure all operational details are clearly communicated to the team as part of maintaining a proper handover process documented in the log book.
- Ensure a clean environment by implementing hygiene practices such as the 'Clean as you go' policy and regularly sanitizing the counter display.
- Complete monthly inventory for all disposable items (consumables).
Qualifications
- Fluency in English.
- High school degree.
- Zero to one years of experience in Customer Service, or a similar role.
Behavioral Competencies
- Customer Focus: Builds strong customer relationships and delivers customer centric solutions.
- Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Organizational Savvy: Maneuvers comfortably through complex policy, process, and people related organizational dynamics.
- Demonstrates Self Awareness: Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
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