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Counter Sales Associate 1/Représentant service à la clientèle
Daikin Comfort
Ottawa, CAN
Full Time
Entry
Field
1 weeks ago
Customer ServiceSalesOrder ProcessingHVAC KnowledgeMicrosoft OfficeCommunication
Free
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Customer ServiceSalesOrder Processing
About the Role
Daikin Comfort Technologies is seeking a Counter Sales Associate/Inside Sales Representative to sell HVAC products and services to prospective and established customers. You will handle customer needs via phone, email, and in-person counter interactions, process orders, and support branch sales.
Key Skills for This Role
Customer ServiceSalesOrder ProcessingHVAC KnowledgeMicrosoft OfficeCommunication
Responsibilities
- Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates
- Support branch sales including new business component through active dealer communication of new product launches, services, supplies, prices and discounts via outbound calls and in house counter discussions
- Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products
- Provide excellent customer service including product/order information, sales, warranties and returns
- Recommend alternate products based on cost, availability or specifications as needed
- Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed
- Generate new and repeat sales by providing product and technical information in a timely manner
- Educate customers about product terminology, features and benefits
- Provide accurate information regarding availability of in stock items and conduct cycle counts as required
- Replenish show room stock as needed
- Collaborate with Branch Manager to resolve problems and ensure customer satisfaction
- Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe
Requirements
- 1 2 years of progressive sales and customer service experience
- High School diploma or GED equivalent
- Knowledge of HVAC equipment/products preferred
- General Microsoft Office skills (Outlook, Excel, Word) and working knowledge of database applications
- Effective customer service and relationship management skills via walk ins, phone, and email
- Ability to assist in warehouse and operate a forklift as needed
- Effective organizational and time management skills
Full Job Posting
Overview
- Daikin Comfort Technologies Canada ULC is seeking a professional, skilled individual for our CSR/Inside Sales position.
- The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers.
- Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process.
- Must be knowledgeable of the organization’s policies, procedures, practices, products and services.
- The CSR/Inside Sales Representative collaborates with Regional Manager, Regional Ops Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.
May Include
- Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates ensure accuracy of information being entered to guarantee correct item(s) are ordered.
- Support branch sales including the new business component by through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions Conduct outbound calls of existing and lost customer accoun
- Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products.
- Provide excellent customer service including product/order information, sales, warranties and returns.
- Recommend alternate products based on cost, availability or specifications as needed.
- Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed Coordinate with manufacturing, sales, distribution and vendors regarding shipments.
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
- Provide accurate information regarding availability of in stock items Conduct cycle counts as required Replenish the show room stock as needed.
- Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies Coordinate problem resolution with appropriate departments.
- Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe.
- Maintain records and prepare reports on sales activities.
Knowledge & Skills
- Knowledge of HVAC equipment / products is preferred.
- General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
- Effective and high quality Customer Service/Relationship management skills via walk ins, phone, and email.
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
- Developing rapport and effective listening skills
- Professionalism – patience, poise and tact and ability to deal with high volume customer traffic.
- Effective verbal and written skills – must be able to explain technical parts information clearly and able to communicate with customers and accurately input orders.
- Effective organizational skills and time management skills including ability to prioritize and multi task.
- High level of attention to detail and accuracy and compliance oriented.
- Ability to establish positive working relationships with internal and external customers and employees.
- Ability to apply good judgement and strong work ethics and integrity on the job and results driven.
- Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.
Experience
- 1 2 years of progressive sales and customer service experience
Education
- High School diploma or GED equivalent, some college preferred.
- HVAC training a plus
Physical Requirements/Work Environment
- Must be able to perform essential responsibilities with or without reasonable accommodations
- May travel occasionally to customer sites, training events, company related meetings, etc. – estimated 20%
Pay Range
- CAD 22 26 per hour
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