Counter Clerk

MAIN DUTIES:

• Greet customers promptly, courteously, and professionally at the counter or over the phone.
• Identify automotive parts based on vehicle specifications (make, model, year).
• Advise customers on appropriate parts, use, and care; recommend related or premium items.
• Process transactions including cash, credit, check, returns, and exchanges in accordance with company policies.
• Accurately manage the cash drawer and POS transactions.
• Maintain product knowledge and stay updated on catalog changes and industry trends.
• Assist with freight receipt, shelf stocking, merchandising, fronting/facing, and cleaning.
• Operate store equipment (e.g., brake lathe, battery charger, diagnostic tools) following training and policies.
• Deliver parts occasionally when needed and if eligible under company driving requirements.
• Perform various store services (install wipers, test batteries, scan codes, etc.), as permitted.
• Complete training modules required for role effectiveness.
• Support inventory cycle counts and monthly stock adjustments.
• Address and resolve customer concerns in a professional and positive manner.
• Uphold safety, wellness, and company protocols.
• Requirements:
• Required: High School Diploma or equivalent. Minimum 1 years’ experience in automotive parts, customer service, or retail environment.
• High School Diploma or equivalent.
• Minimum 1 years’ experience in automotive parts, customer service, or retail environment.
• Preferred: Automotive or technical training. ASE Certification or familiarity with cataloging systems (e.g., Weatherly Index).
• Automotive or technical training.
• ASE Certification or familiarity with cataloging systems (e.g., Weatherly Index).
• Excellent customer service skills.
• Proficient computer skills with POS and inventory management systems.
• Knowledge of automotive systems, parts, and components.