Coordinator – Operations (Sea Freights - Customer Service)
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Key skills for this role
About the Role
Modern Freight Company LLC is seeking a Sea Freight Operations Coordinator to manage import/export and cross-trade shipments, serve as a single point of contact for customer accounts, and coordinate with sales teams and service providers.
Key Skills for This Role
Responsibilities
- Single point of contact for assigned customer accounts and guarantee satisfaction and value for our customers.
- Manage Sea import, export & cross trades, prepare and follow up quotations.
- Liaise/co ordinate with sales team, partners/agents, customers, and other service providers and update all live data in CRM as appropriate.
- Assist in preparation of weekly/monthly reports and statistical figures on bookings, volumes, and revenue as well as customer ranking.
- Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution.
- Support customers through service, education, and effective problem solving.
- Making cold calling to new and existing customer to promote the company services and secure appointments and pass leads to the Salesperson to have customer visit.
Requirements
- Sea Freight Export/Import Operations: 2 years (Preferred)
Full Job Posting
Key Responsibilities
- Single point of contact for assigned customer accounts and guarantee satisfaction and value for our customers.
- Manage Sea import, export & cross trades, prepare and follow up quotations.
- Liaise/co ordinate with sales team, partners/agents, customers, and other service providers and update all live data in CRM as appropriate.
- Assist in preparation of weekly/monthly reports and statistical figures on bookings, volumes, and revenue as well as customer ranking.
- Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution.
- Support customers through service, education, and effective problem solving.
- Making cold calling to new and existing customer to promote the company services and secure appointments and pass leads to the Salesperson to have customer visit.
Experience
- Sea Freight Export/Import Operations: 2 years (Preferred)
Job Types
- Full time, Permanent
Work Location
- In person
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