Cooling Engineering Support Principal
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Responsible for delivering high-quality customer services, ensuring safety and compliance, managing technical support, and driving business generation in cooling engineering.
Key Skills for This Role
Responsibilities
- Foster Safety first culture among the team by leading by example and deploying safety policies
- Ensure team cyber security compliance and report incidents
- Manage planning and coordination of interventions
- Ensure high customer satisfaction and FSR SE signature (branding, technical level, communication, promote Digital Services offers)
- Responsible for quality, repair FSB implementation, and warranty customer support
- Ensure compliance with Issue to Prevention process for supply chain and quality issues
- Ensure each FSR complies with administrative processes (timesheet, reporting, overtime, travel time control)
- Foster FSR Business Generation capabilities by promoting Business Opportunity Detection
- Ensure full adoption and utilization of digital tools (ServicesMax Go, onsite, clocking, Tipi)
- Deploy Annual Execution Plan and FS lean initiatives to support country services P&L performance
- Provide Level 2 technical support and drive technical excellence
- Define specialty standards and lead transformation projects influencing multiple Lines of Business
Requirements
- Associate Degree
- Managerial experience
- Field Services experience
- Proven track record in electromechanical systems design and integration
- Demonstrated ability to lead cross functional engineering teams
- Strong expertise in system analysis and requirements definition
- Excellence in managing complex technical projects
- Outstanding communication skills
- English language would be a plus
Full Job Posting
Role Overview
- The Field Services Representative Team Manager is responsible for ensuring services delivered to Customers on time with highest quality standard and in the defined budget.
- The Cooling Principal is responsible for level 2 engineering support and to be the technical expert on site.
Safety & Cyber Security
- Foster Safety first culture among the team by leading by example, deploying all set of safety policies and procedures implementations and conduct all required safety audits.
- Ensure his team Cyber security is fully compliant and report any incident.
Execution
- Manage the planning and coordination of the intervention.
- Ensure high level customers satisfaction and FSR SE signature (Branding / technical level / communication/promote Digital Services offers).
- Responsible for the quality, repair FSB implementation and warranty customers support.
- Ensure compliance with Issue to Prevention process for supply chain and quality issue detected on field.
- Ensure that each FSR is complying with all administrative processes: time sheet adherence, Field Services Reporting, overtime and travel time control.
- Foster FSR Business Generation capabilities by promoting their activity of Business Opportunity Detection (FSR Lead Generation, Install Base tracking) while being on the field.
- Ensure full adoption and utilization digital tools Servicesmax Go, onsite, clocking, Tipi.
- Deploy Annual Execution Plan and FS lean initiatives to support country services P&L performance.
Technical Support (L2)
- Drive technical excellence by leading electromechanical and electrotechnology initiatives across R&D centers.
- Define specialty standards and lead transformation projects that influence multiple Lines of Business.
- Guide offer creation teams and contribute to strategic technology roadmaps.
- Manage system integration challenges and resolve complex performance optimization issues.
- Collaborate with worldwide specialists to establish best design practices and tools.
Main Interactions
- FSR, Operations Director, Safety Leader, Customer Satisfaction Champion, Planners, Customers, FS HR, FS finance Leader, FSVP, Tendering Leader, Sales Manager.
Key Success Factors
- Proven track record in electromechanical systems design and integration.
- Demonstrated ability to lead cross functional engineering teams and influence technical direction.
- Strong expertise in system analysis and requirements definition.
- Excellence in managing complex technical projects and driving innovation.
- Outstanding communication skills to collaborate with global specialist net.
Performance Measurement (KPIs)
- Safety and cyber security KPI: Consolidate PPE assessment/budget and implementation CS&Q KPI: NSS (onsite repair and get quotation) / reduction time spend on repair and warranty.
- Productivity Kpis optimization (Utilization Rate /Timesheet adherence/Overt time rate/WO time validation / hourly rate optimization/under absorption/change orders / Lead generation).
- People engagement and Attrition rate.
- Technical skills improvement: training needs, budget and implementation.
Qualifications
- Associate Degree.
- Managerial experience.
- Field Services Experience.
- English language would be a plus.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Schneider Electric - UAE
AVEVA UOC Lead Engineer
Qatar, QAT
Your Role Magic happens when you bring great people together! Architecture & Solution Design Define end-to-end UOC solution architectures on AVEVA System Platform / Operations M...
AVEVA AIM Senior Application Engineer
Qatar, QAT
Your Role Solution Delivery Lead end-to-end AVEVA AIM implementations: requirements definition, information standard alignment, environment setup, configuration, data loading, v...
Senior Engineer II, System Architect (Pre-sales)
Saudi Arabia, KSA
A Schneider-Electric Senior Engineer II, System Architect (Pre-sales) - TMC, supports the Schneider-Electric sales organization in meeting or exceeding its target by enabling po...
Installed Base Services Engineer
United Arab Emirates, UAE
We are seeking a highly skilled Field Service Engineer with strong expertise in the installation, testing, commissioning, and maintenance of LV/MV electrical systems. The ideal ...
Partner Support Engineer II
United Arab Emirates, UAE
Support and develop Panel Builders through certification, technical guidance, training, and digital solutions while fostering strong partner relationships and compliance.
Talent Management and Learning Lead
Saudi Arabia, KSA
Design and implement talent management strategies, oversee learning programs, and collaborate with leaders to enhance employee engagement and leadership development.
Digital Systems Technical Execution Lead
Qatar, QAT
Your Mission The Lead Engineer Industrial Digital Twin leads the design, implementation, and delivery of industrial digital twin solutions across the asset lifecycle. The role e...
Strategy & Business Development Leader MEA
United Arab Emirates, UAE
Position Overview The Strategy & Business Development Leader MEA is responsible for shaping, driving, and executing the regional growth agenda across the Middle East and Africa....
AVEVA UOC Lead Engineer
Qatar, QAT
AVEVA AIM Senior Application Engineer
Qatar, QAT
Senior Engineer II, System Architect (Pre-sales)
Saudi Arabia, KSA
Installed Base Services Engineer
United Arab Emirates, UAE
Partner Support Engineer II
United Arab Emirates, UAE
Talent Management and Learning Lead
Saudi Arabia, KSA
Digital Systems Technical Execution Lead
Qatar, QAT
Strategy & Business Development Leader MEA
United Arab Emirates, UAE