Controls and Governance Consultant
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Key skills for this role
About the Role
NeoStats seeks a Controls and Governance Consultant to ensure operational discipline and compliance within card products. The role involves reviewing partner deliverables, maintaining documentation integrity, and influencing stakeholders.
Key Skills for This Role
Responsibilities
- Serve as the internal point of accountability for governance within the cards team, ensuring adherence to agreed standards and procedures
- Review partner and vendor reports, validating compliance with regulatory, contractual, and operational requirements
- Monitor contractual timelines, flagging expired or soon to expire agreements and escalating for timely renewal or closure
- Oversee telesales scripts and operations to confirm accuracy of cardholder communications
- Ensure customer facing channels present accurate, consistent, and up to date information across card products and offers
- Review and maintain Standard Operating Procedures (SOPs) for card business functions
- Audit marketing and product collateral to prevent obsolete or conflicting content
- Provide detailed review of contracts, agreements, and business cases before escalation for leadership review
- Directly support the Head of Cards in day to day governance and oversight
- Collaborate with product managers, operations teams, telesales, and external vendors to align practices with contractual and compliance requirements
Requirements
- 8 10 years of relevant experience in governance, compliance, or documentation management within financial services or payment products
- English and Arabic language proficiency
- Proven ability to review and interpret contracts, partner agreements, and reports
- Excellent communication and stakeholder management skills
- Exceptional attention to detail with a structured and methodical approach
Full Job Posting
About the Job
- The Controls and Governance Lead will ensure operational discipline, accuracy, and compliance across card products and related activities.
- This individual will act as the first line of control within the cards function, safeguarding processes, reviewing partner deliverables, and maintaining integrity of customer facing information and internal documentation.
Responsibilities
- Serve as the internal point of accountability for governance within the cards team, ensuring adherence to agreed standards and procedures.
- Review partner and vendor reports, validating compliance with regulatory, contractual, and operational requirements.
- Monitor contractual timelines, flagging expired or soon to expire agreements and escalating for timely renewal or closure.
- Oversee telesales scripts and operations to confirm accuracy of cardholder communications and consistency with product documentation.
- Ensure customer facing channels present accurate, consistent, and up to date information across card products and offers.
- Review and maintain Standard Operating Procedures (SOPs) for card business functions to ensure relevance, accuracy, and timely updates.
- Audit marketing and product collateral to prevent obsolete or conflicting content across digital and print touchpoints.
- Provide a detailed eye on contracts, agreements, and business cases before they are escalated for leadership review.
- Directly support the Head of Cards in day to day governance and oversight, acting as a trusted control point for critical documents and processes.
- Collaborate with product managers, operations teams, telesales, and external vendors to align practices with contractual and compliance requirements.
- Persuasively influence internal and external stakeholders to drive corrective actions, enforce accuracy, and close identified gaps.
Requirements
- Mandatory: English / Arabic is mandatory.
- Exceptional attention to detail with a structured and methodical approach.
- Proven ability to review and interpret contracts, partner agreements, and reports.
- Excellent communication and stakeholder management skills—able to persuade, influence, and follow through until closure.
- Proactive and persistent personality, with the ability to balance control responsibilities while maintaining strong working relationships.
- Comfortable working within card product teams and supporting senior leadership directly.
- Strong governance, compliance, and documentation management experience, preferably within financial services or payment products.
- 8 10 Years of relevant experience.
What we offer
- Competitive Salary and Benefits
- Opportunity to be part of a fast paced and growing startup.
- Ownership – You will own your initiative and be given specific responsibilities.
- Continuous coaching & mentoring – You will have the opportunity to interact and work closely with other senior data scientists and AI experts across the globe.
- Dynamic and respectful work environment – we truly value you.
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