Controls and Governance Consultant
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Key skills for this role
About the Role
NeoStats seeks a Controls and Governance Lead for a 10-month contract in Riyadh. The role ensures operational discipline, accuracy, and compliance across card products, acting as the first line of control.
Key Skills for This Role
Responsibilities
- Serve as the internal point of accountability for governance within the cards team, ensuring adherence to agreed standards and procedures
- Review partner and vendor reports, validating compliance with regulatory, contractual, and operational requirements
- Monitor contractual timelines, flagging expired or soon to expire agreements and escalating for timely renewal or closure
- Oversee telesales scripts and operations to confirm accuracy of cardholder communications and consistency with product documentation
- Ensure customer facing channels present accurate, consistent, and up to date information across card products and offers
- Review and maintain Standard Operating Procedures (SOPs) for card business functions
- Audit marketing and product collateral to prevent obsolete or conflicting content
- Provide a detailed eye on contracts, agreements, and business cases before escalation for leadership review
- Directly support the Head of Cards in day to day governance and oversight
- Collaborate with product managers, operations teams, telesales, and external vendors to align practices with contractual and compliance requirements
- Persuasively influence internal and external stakeholders to drive corrective actions and enforce accuracy
Requirements
- Mandatory: English / Arabic is mandatory
- Strong governance, compliance, and documentation management experience, preferably within financial services or payment products
- 8 10 years of relevant experience
- Exceptional attention to detail with a structured and methodical approach
- Proven ability to review and interpret contracts, partner agreements, and reports
- Excellent communication and stakeholder management skills
- Proactive and persistent personality
- Comfortable working within card product teams and supporting senior leadership directly
Full Job Posting
About the Job
- The Controls and Governance Lead will play a pivotal role in ensuring operational discipline, accuracy, and compliance across card products and related activities.
- This individual will act as the first line of control within the cards function—safeguarding processes, reviewing partner deliverables, and maintaining the integrity of customer facing information and internal documentation.
- The role demands persistence, attention to detail, and a persuasive, personality driven approach to influence stakeholders and enforce standards.
Responsibilities
- Controls & Oversight: Serve as the internal point of accountability for governance within the cards team, ensuring adherence to agreed standards and procedures.
- Review partner and vendor reports, validating compliance with regulatory, contractual, and operational requirements.
- Monitor contractual timelines, flagging expired or soon to expire agreements and escalating for timely renewal or closure.
- Oversee telesales scripts and operations to confirm accuracy of cardholder communications and consistency with product documentation.
- Ensure customer facing channels (e.g., websites, applications) present accurate, consistent, and up to date information across card products and offers.
- Documentation & Process Integrity: Review and maintain Standard Operating Procedures (SOPs) for card business functions to ensure relevance, accuracy, and timely updates.
- Audit marketing and product collateral to prevent obsolete or conflicting content across digital and print touchpoints.
- Provide a detailed eye on contracts, agreements, and business cases before they are escalated for leadership review.
- Stakeholder Engagement & Support: Directly support the Head of Cards in day to day governance and oversight, acting as a trusted control point for critical documents and processes.
- Collaborate with product managers, operations teams, telesales, and external vendors to align practices with contractual and compliance requirements.
- Persuasively influence internal and external stakeholders to drive corrective actions, enforce accuracy, and close identified gaps.
Requirements
- Mandatory: English / Arabic is mandatory
- Strong governance, compliance, and documentation management experience, preferably within financial services or payment products.
- 8 10 years of relevant experience
- Exceptional attention to detail with a structured and methodical approach.
- Proven ability to review and interpret contracts, partner agreements, and reports.
- Excellent communication and stakeholder management skills—able to persuade, influence, and follow through until closure.
- Proactive and persistent personality, with the ability to balance control responsibilities while maintaining strong working relationships.
- Comfortable working within card product teams and supporting senior leadership directly.
What we offer
- Competitive Salary and Benefits
- Opportunity to be part of a fast paced and growing startup. Grow your career with the company.
- Ownership – You will own your initiative and be given specific responsibilities.
- Continuous coaching & mentoring – You will have the opportunity to interact and work closely with other senior data scientists and AI experts across the globe.
- Dynamic and respectful work environment – we truly value you.
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