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This is a remote position in the United States. Candidate must reside in the Eastern Time Zone.
Please note that this is a long-term W2 contract position.
The Operations Analyst will support the Electrify Commercial team by managing Salesforce data, reporting processes, Tableau dashboards, and recurring business analytics. This role is responsible for creating, maintaining, and analyzing reports that provide visibility into key operational and commercial metrics, identify trends, support data-driven decisions, and improve overall process effectiveness. The successful candidate will have strong analytical skills, experience working with CRM data, and the ability to translate complex information into clear insights for managers and cross-functional stakeholders.
The Operations Analyst will also be responsible for Salesforce reporting support and Salesforce update coordination, including gathering business requirements, validating data accuracy, monitoring reporting outputs, managing Jira tickets needed for Salesforce updates, and partnering with internal stakeholders to support enhancements, fixes, and process improvements.
The successful candidate will assist with updating internal documentation and processes, create recurring and ad hoc reports, maintain dashboard accuracy, and provide analytical summaries that help the Commercial team understand performance, risks, opportunities, and operational priorities.
Salesforce, Reporting, and Data Analytics – 45% of time spent
Develop, maintain, and analyze Salesforce reports to support commercial operations, account management, customer activity, and leadership visibility.
Partner with stakeholders to gather reporting requirements, define KPIs, and translate business needs into Salesforce, Tableau, advanced Excel, or other reporting solutions.
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Monitor data integrity and accuracy within Salesforce and reporting tools; identify discrepancies, root causes, and opportunities for process improvement.
Create recurring and ad hoc analytical reports that summarize trends, risks, opportunities, and operational performance.
Use advanced Excel techniques to organize large data sets, reconcile reporting outputs, perform detailed analysis, and prepare clear summaries for business stakeholders.
Maintain documentation for Salesforce processes, reporting logic, dashboard definitions, and data governance expectations.
Collaborate with internal teams to track system enhancement requests, Jira tickets, reporting issues, and development progress.
Prepare clear, data-driven presentations and updates for management and cross-functional stakeholders.
Tableau Dashboard Management – 25% of time
Maintain and validate Tableau dashboards used by the Commercial team to monitor key business metrics and operational performance.
Review dashboard outputs for accuracy, usability, and alignment with business needs.
Analyze dashboard trends and provide concise summaries to help stakeholders understand performance drivers and areas requiring attention.
Coordinate with data, technology, and business teams to troubleshoot dashboard issues and support enhancements.
Document dashboard logic, definitions, and reporting assumptions to support consistency and transparency.
Operational Reporting and Business Insights – 20% of time
Create and distribute recurring operational reports for Commercial leadership and cross-functional stakeholders.
Conduct ad hoc analysis to answer business questions, investigate trends, and support decision-making.
Develop clear report summaries that highlight key takeaways, risks, opportunities, and recommended next steps.
Partner with stakeholders to continuously improve report format, cadence, accuracy, and usability.
Training, Documentation, and Process Improvement – 10% of time
Assist in the development, documentation, and storage of guides, reporting procedures, and process materials for the Commercial team.
Support creation and maintenance of onboarding material related to Salesforce, dashboards, reporting tools, and data processes.
Recommend improvements to reporting workflows, data collection methods, and process documentation.
Years of Relevant Experience:
3+ years of relevant experience in Salesforce administration or business support, reporting, data analytics, dashboard management, or sales operations analytics
3+ years of experience creating, analyzing, and presenting operational or commercial reports using CRM data, Tableau dashboards, advanced Microsoft Excel, or similar reporting tools
Education - Required:
Bachelor's Degree
Education - Desired:
Master's Degree
Volkswagen Group (Volkswagen AG) is a German multinational automotive manufacturer headquartered in Wolfsburg, Germany, and one of the world's largest automakers by revenue. Its portfolio includes brands such as Volkswagen, Audi, Porsche, Lamborghini, Bentley, SEAT/CUPRA, Škoda, as well as commercial vehicle brands MAN and Scania, and financial services.
Visit company websiteJobs and hiring trendsUSD 75000-90000 / year
Mid · 3+ years experience
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