Contract Manager

Main Responsibilities

• Provide operational leadership across a portfolio of customer sites.
• Ensure all security services are delivered in line with contractual requirements, Service Level Agreements (SLAs), and client expectations.
• Manage and support Site Managers, Security Supervisors and onsite security officers across multiple locations.
• Conduct regular site inspections, audits, and quality assurance visits to ensure compliance and service excellence.
• Build and maintain strong relationships with key client stakeholders, acting as the primary escalation point for operational matters.
• Lead KPI review meetings and provide detailed management information and performance reports.
• Ensure full compliance with SIA requirements, company policies, assignment instructions, GDPR, and Health & Safety legislation.
• Investigate incidents, security breaches, complaints, and operational challenges, implementing corrective actions where required.
• Support business continuity planning and ensure sites remain resilient to operational disruptions.
• Manage labour deployment, workforce planning, recruitment requirements, and absence management across the portfolio.
• Conduct performance reviews, welfare meetings, investigations, and disciplinary processes in partnership with HR.
• Monitor contract performance, budgets, and labour costs to ensure efficient and commercially viable service delivery.
• Identify opportunities for continuous improvement, innovation, and added value for clients.
• Support contract mobilisation, variation requests, and business growth opportunities where required.
• Maintain accurate operational records, audit trails, risk assessments, and compliance documentation.

Requirements

• Proven experience managing large, multi-site security contracts.
• Experience within logistics, warehousing, distribution, or industrial environments is desirable.
• Strong leadership skills with the ability to motivate, develop, and manage remote teams.
• Excellent client relationship management and stakeholder engagement experience.
• Strong commercial awareness with experience managing staffing budgets and contract performance.
• Excellent communication, organisational, and problem-solving skills.
• Experience managing service delivery against KPIs and contractual requirements.
• Good understanding of SIA regulations, Health & Safety legislation, risk management, and security compliance standards.
• Experience conducting audits, investigations, and operational reviews.
• Proficiency in Microsoft 365 applications including Outlook, Word, Excel, and PowerPoint.
• Experience using workforce management systems such as Timegate, Partner System, or similar platforms.
• Full UK driving licence and willingness to travel regularly to customer sites across the UK.
• SIA Frontline Licence desirable but not essential.
• Full 5-year checkable employment history.
• Right to work in the UK.

Benefits

• Company car or car allowance
• Laptop and mobile phone
• 25 days holiday per annum plus 8 bank holidays
• Access to a range of nationally recognised courses via the Anchor Academy
• Auto Enrolment Pension
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards
• Career development opportunities within a growing national business

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