jazzhr
Contract Customer Service Representative - Challenger (Cambridge)
Challenger Motor Freight Inc.
Cambridge, CAN
Contract, Temporary
Entry · 2+ years experience
Onsite
CAD 45000-45000 yearly / year
Discovered 3 weeks ago
Free
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- A workplace where you can learn, grow, and build your career
- A culture that encourages new ideas and continuous improvement
- Supportive leaders who provide guidance while giving you autonomy
- A team-focused environment
- A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
- Support for professional memberships, training, and certifications
- Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
- Book pickup and delivery appointments and schedule as required
- Notify external and internal customers of late arrival
- Trace loads, inquire on rates and capacity
- Answer incoming calls and transfer appropriately
- Data enter orders via EDI or manually inputting into the system
- Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
- Supply accurate information/updates through online portals for various customers and weekly reporting
- Trouble shoot problems including rescheduling and cancellation of loads
- Maintain customer profiles and ensure all special requirements are noted in profile and the order
- Minimum 2 years’ experience in a corporate customer service
- High School Diploma or GED (Post-Secondary Degree or Diploma considered an asset)
- Experience in the transportation industry considered an asset
- Commitment to customer satisfaction and a customer focused mentality.
- Strong computer skills.
- Excellent communication skills.
- Strong organizational skills and the ability to work on multiple tasks simultaneously.
- Creative and effective problem-solving ability.
- Well-organized, enthusiastic, professional and a positive team member.
- Commitment to customer satisfaction and customer focused
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