Contact Centre Agent
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Key skills for this role
About the Role
Requirements Bilingual fluency in Arabic and English u2014 spoken and written u2014 essential for KSA family guests. Prior experience in a contact centre, customer service, or s.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound sales conversations with KSA family guests
- Manage multiple communication channels including phone, WhatsApp, and email
- Process bookings accurately and handle payment processing
- Provide customer service and support to guests
Requirements
- Bilingual fluency in Arabic and English
- Prior experience in a contact centre, customer service, or sales role
- Proficiency in CRM systems, booking platforms, and Microsoft Office / Google Workspace
- Strong telephone manner, WhatsApp communication etiquette, and written correspondence skills
- Ability to handle multiple channels simultaneously in a fast paced, high volume environment
- Confident and persuasive with both inbound and outbound sales conversations
- Cultural awareness of Saudi family values, guest expectations, and communication norms
- High attention to detail in booking accuracy, data entry, and payment processing
Full Job Posting
Requirements
- Bilingual fluency in Arabic and English — spoken and written — essential for KSA family guests.
- Prior experience in a contact centre, customer service, or sales role (hospitality or entertainment preferred).
- Proficiency in CRM systems, booking platforms, and Microsoft Office / Google Workspace.
- Strong telephone manner, WhatsApp communication etiquette, and written correspondence skills.
- Ability to handle multiple channels simultaneously in a fast paced, high volume environment.
- Confident and persuasive with both inbound and outbound sales conversations.
- Cultural awareness of Saudi family values, guest expectations, and communication norms.
- High attention to detail in booking accuracy, data entry, and payment processing.
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