Contact Center Agent
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Key skills for this role
About the Role
LanceSoft Middle East is hiring a Contact Centre Agent for a 3-4 month contract in Dubai. The role requires customer service experience, preferably in banking or financial services, with skills in call handling and issue resolution.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound calls from customers
- Resolve customer issues and objections effectively
- Provide support for digital and mobile banking
Requirements
- Contact Centre / Customer Service experience
- Banking or Financial Services exposure (preferred)
- Digital and Mobile Banking support knowledge
- Call handling and objection management skills
- Customer issue resolution and troubleshooting
- Basic understanding of banking products and services
Full Job Posting
Job Overview
- Title: Contact Centre Agent
- Location: Dubai, United Arab Emirates
- Duration: 3–4 Months – (6 days per week)
Key Skills & Competencies
- Contact Centre / Customer Service experience
- Banking or Financial Services exposure (preferred)
- Digital and Mobile Banking support knowledge
- Call handling and objection management skills
- Customer issue resolution and troubleshooting
- Basic understanding of banking products and services
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