Connectivity Product Manager
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Key skills for this role
Role Overview
Develop and innovate Connectivity Products which will contribute to our revenue growth and marginality that align with Claranet goals
Ensure that products meet customer needs and address any issues or concerns that arise
Contribute to the target of 70% of services being scalable, repeatable, and supportable
Product development is focused on meeting customer security requirements and benchmarked against Industry standards
Ensure products are developed according to specifications and timelines and with commercial acumen in mind
Maintain an up-to-date product/service catalogue
Key Skills for This Role
Full Job Posting
Position Summary
Develop and innovate Connectivity Products which will contribute to our revenue growth and marginality that align with Claranet goals
Ensure that products meet customer needs and address any issues or concerns that arise
Contribute to the target of 70% of services being scalable, repeatable, and supportable
Product development is focused on meeting customer security requirements and benchmarked against Industry standards
Ensure products are developed according to specifications and timelines and with commercial acumen in mind
Maintain an up-to-date product/service catalogue
Duties and Responsibilities
- Full product lifecycle management including ideation, new development, in and end of life management within our Infrastructure portfolio
- Create strategic product visions and roadmaps driven by experience, research and engagement with our customers
- Centre yourself around road mapping software to produce live product and project views that help support a clear strategy internally and to help our customers resolve transformation, scalability and compliance problems
- Lead product design and development working with internal and external project teams to deliver functional and repeatable new products
- Build, grow and utilise relationships with internal teams, partners and suppliers to support product lifecycle management
- Contribute to our go-to-market proposition strategy. That’s working closely with our proposition, marketing, sales, engineering and our partners to develop content and campaigns across a multitude of channels
- Own or contribute to user persona and value proposition design
- Support sales communities in winning new and retaining existing business through product training, customer meetings and general opportunity contribution
- Financial analysis and reporting of products being owned & managed
- Continual competitive analysis through the monitoring of product performance metrics coupled with industry innovations, trends and competition research
- Continual training. To keep on top of emerging technologies, capabilities and trends, make space and time for training. Train other business functions to transfer product knowledge and upskill individuals
- Create and maintain product documentation such as service level agreements, pricing tools, service descriptions and sales enablement content
- Contribute to the wider team performance driving new ideas, efficiency and process improvement
- Customer Experience & Managed Service – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions
- Technology Practice – govern using solution design and architecture principles and ensure cohesion and alignment between capabilities in practice
- Customer Success & Growth – ensure that the portfolio is up to date, meets customer needs and enables cross and up selling. Agree Portfolio Mix, Volumes and Targets to ensure alignment
- Finance – contribute to the budget process for portfolio and propositions development
- HR & People – support recruitment and learning and development strategies to develop industry leading product and service offerings
Position Specifications
Strong commercial awareness and business acumen
Influence and manage stakeholders: Ability to communicate and influence internally and externally across all levels of an organisation, creating alignment between often conflicting stakeholder needs to deliver the solution for the customer
Strong written and oral communication skills including presentation skills with demonstrable attention to detail
High levels of initiative, drive and self-motivated with the ability to operate in a fast paced and fluid environment
Ability to travel to different sites and locations when required
Has strong technical, commercial and market knowledge of Connectivity products and services, ideally from an MSP B2B perspective
Has previously held a product management or proposition management role or can demonstrate strong experience of product life cycle management with a proven record of successful product outcomes
Experience in defining product vision and strategy
Ability to research and generate new ideas using varying resources such as customers, sales, market insight and partners
Ability to analyse data and create information that supports product and business decisions
Service orientated mindset that focuses on how people, process and technology operate together to create value add services for our customers
Previous experience within the Managed Service Provider field
Understand and have experience of methodologies like Agile. See their value, but don’t believe there’s only one right way to get work done
Knowledge and experience of Aha! Roadmaps & Ideas
About Claranet
Privately owned managed service provider helping organizations modernize and protect cloud, cybersecurity, data, and workplace systems.
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