Level 4 Network Operations Engineer - Player/Coach

Duties and Responsibilities

• Lead complex troubleshooting and root cause analysis across multi-vendor network domains, acting as the highest escalation point
• Define and maintain configuration standards, security baselines, and golden templates to ensure compliance with financial services regulations
• Oversee lifecycle management including firmware governance, vulnerability remediation, and audit readiness
• Lead, mentor and develop L1–L3 engineers, fostering high performance through structured coaching, regular feedback, and the consistent application of best practices and continuous improvement initiatives.
• Provide design assurance for new deployments and service modernisation across SDWAN, WAN, LAN/WLAN, VPN/SASE, and load-balancing environments
• Support and guide automation initiatives including Infrastructure-as-Code (IaC) pipelines, compliance validation, and drift detection
• Drive monitoring and telemetry enrichment strategies to improve event correlation and reduce mean time to resolution (MTTR)
• Conduct architectural reviews, capacity planning, and transition/onboarding activities
• Collaborate with vendor management teams on major incidents and strategic engagements
• Support service modernisation, onboarding, and transition initiatives, ensuring seamless integration and regulatory compliance
• Mentor and guide L1-L3 engineers, sharing best practices and promoting continuous improvement
• Ensure all architectural and operational activities adhere to financial services regulations and frameworks (e.g., FCA, PRA, DORA, ISO 27001, SOC)
• Maintain robust documentation, audit trails, and compliance validation for all network changes and deployments
• Integrate regulatory requirements, security controls, and zero trust principles into network designs and operation
• Support risk assessments, compliance reviews, and operational audits as required
• Lead stakeholder engagement and architectural governance, ensuring alignment with business priorities and regulatory requirements
• Produce and present architectural reviews, performance dashboards, and compliance summaries for internal and customer stakeholders
• Maintain and enrich CMDB through topology validation and asset reconciliation
• Guide monitoring and telemetry enrichment for improved visibility and governance
• Deep multi-vendor expertise (Cisco, Fortinet, F5, SASE platforms)
• Advanced routing, segmentation, and high-availability design (BGP, OSPF, ACLs, NAT, HA clusters)
• Network security best practices (least privilege, zero trust, vulnerability remediation)
• Experience with IPAM/DNS/DHCP platforms (e.g. Infoblox)
• Experience in implementing automation frameworks and CI/CD for network configuration (Python, Terraform, Ansible)
• Strong stakeholder engagement and governance skills
• Architectural review, capacity planning, and lifecycle management

Position Specifications