Connection Centre Guide

Guide guests through resort and spa bookings with clarity and care across phone and email channels.

Make the experience simple and seamless from first inquiry to confirmed reservation.

Anticipate needs and remove friction before it arises.

Listen with intention to understand each guest’s unique wellness goals.

Offer personalized recommendations aligned with their preferences and comfort.

Hold space for questions, concerns, and special requests with empathy and confidence.

Develop a deep understanding of our spa experiences, environments, and philosophy.

Speak naturally and authentically about what makes our approach to wellness unique.

Help guests choose experiences that support rest, connection, and renewal.

Support individual and team goals through thoughtful guidance and service excellence.

Accurately document guest interactions to ensure continuity of care.

Uphold privacy, compliance, and operational standards with integrity.

Warm, grounded, and naturally welcoming.

A clear communicator who makes complex information feel simple.