Concierge Team Lead

Key Responsibilities

• The following outlines the primary responsibilities of this role, including but not limited to:
• Deliver exceptional front-line service by warmly greeting Members, guests, and visitors while creating a welcoming and professional first impression of The Boulevard Club.
• Lead daily Concierge Desk operations, ensuring seamless front-of-house service delivery and consistent execution of Club service standards.
• Provide prompt and professional assistance to Members and guests by responding to inquiries related to Club services, amenities, programs, events, reservations, and general Club operations.
• Manage all front desk administrative functions including switchboard operations, reservation coordination, mail and package distribution, gift certificate processing, lost and found, and retail merchandise transactions.
• Support Member engagement by assisting with new Member onboarding, orientation, and providing information that enhances the overall Member experience.
• Provide day-to-day leadership, guidance, and direction to Concierge team members while supporting training, coaching, onboarding, and ongoing team development.
• Monitor team performance and assist in coordinating daily workflow priorities to ensure operational efficiency and consistent service excellence during all shifts.
• Act as the department lead in the absence of the Concierge Manager, ensuring continuity of operations while independently addressing service, operational, or staffing challenges as required.
• Collaborate closely with internal departments including Security, Housekeeping, Maintenance, Membership, Food & Beverage, Fitness, and Marine Operations to ensure smooth Club-wide communication and service coordination.
• Promote a culture of professionalism, accountability, teamwork, and hospitality excellence while identifying opportunities to improve operational efficiency and elevate the overall Member experience.

Qualifications

• Minimum 2–3 years of experience in hospitality, guest services, front desk operations, or customer service environments.
• Previous leadership or supervisory experience with the ability to guide and support team members effectively.
• Strong customer service skills with a passion for delivering exceptional Member and guest experiences.
• Excellent verbal and written communication skills with the ability to interact professionally at all levels.
• Strong problem-solving skills with the ability to make sound decisions in fast-paced operational environments.
• Ability to multitask, prioritize responsibilities, and manage competing operational demands effectively.
• Proficiency with computer systems, reservation platforms, and general administrative tasks.
• Strong attention to detail, organizational skills, and commitment to maintaining high service standards.
• Flexible availability to work evenings, weekends, and holidays based on operational requirements.

About The Boulevard Club