Concierge Associate
Job Fit Check
Base Career helps you apply smarter for this job.
About the Role
As a Concierge Supervisor, you’re not just overseeing the daily operations of the concierge desk – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Full Job Posting
Responsibilities
- Here’s what you’ll do during a typical day:
- Supervise concierge team: Train, schedule, and supervise concierge team members, providing guidance and support to ensure an exceptional guest experience
- Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
- Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
- Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
- Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
- Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs
- Manage budgets and payroll: Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines
- Here’s what you’ll do during a typical day: - Supervise concierge team: Train, schedule, and supervise concierge team members, providing guidance and support to ensure an exceptional guest experience - Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns - Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions - Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs - Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests - Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs - Manage budgets and payroll: Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines
Qualifications
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- In addition, this role requires the following minimum qualifications:
- Previous experience in a concierge or guest service role, ideally in a supervisory capacity within a luxury hotel environment.
- Strong leadership and team management skills, with the ability to train and motivate staff.
- Excellent communication and interpersonal skills, focusing on providing exceptional guest service.
- In-depth knowledge of local attractions, restaurants, and events.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Familiarity with hotel property management systems (PMS) and concierge software is preferred.
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: - Previous experience in a concierge or guest service role, ideally in a supervisory capacity within a luxury hotel environment. - Strong leadership and team management skills, with the ability to train and motivate staff. - Excellent communication and interpersonal skills, focusing on providing exceptional guest service. - In-depth knowledge of local attractions, restaurants, and events. - Proficiency in English; additional languages are a plus. - Ability to work flexible hours, including nights, weekends, and holidays. - Familiarity with hotel property management systems (PMS) and concierge software is preferred.
About Hilton
Hilton is a global hospitality company that manages, franchises and leases hotels and resorts across a portfolio of brands.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Hilton
Learning & Development Manager
, QAT
Hilton is seeking a Learning and Development Manager to lead training, engagement, and readiness activities during a hotel renovation and relaunch. The role designs learning programs, develops team capabilities, embeds n
Steward | Hilton Dubai Palm Jumeirah
Dubai, UAE
As a Steward, you’re not just keeping our kitchen and dining areas sparkling clean – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Food and Beverage Captain
Dubai, UAE
As a Food and Beverage Captain, you’re not just overseeing the seamless execution of daily F&B operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for
Barista
Hyderabad, IND
As an Outlet Supervisor / Team Leader, you’re not just creating unforgettable dining moments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
General Manager - Hilton Newcastle Tyne Bridge
Newcastle upon Tyne, GBR
As a General Manager at a Hilton property, you’re not just leading hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Food & Beverage Associate
Hyderabad, IND
As a Food & Beverage Attendant, you're not just serving meals and beverages - you're spreading the light and warmth of hospitality by creating welcoming, memorable experiences for every guest.
Assistant Human Resources Manager
Riyadh, KSA
Hilton is seeking an Assistant Human Resources Manager to support hotel HR operations, team member engagement, reporting, compliance, and performance management. The role requires strong hospitality values, leadership, t
Maintenance Supervisor
, KSA
As a Maintenance Supervisor, you’re not just overseeing daily operations of the physical building and systems maintenance and repairs – you’re spreading the light and warmth of hospitality by delivering memorable experie
Learning & Development Manager
, QAT
Steward | Hilton Dubai Palm Jumeirah
Dubai, UAE
Food and Beverage Captain
Dubai, UAE
Barista
Hyderabad, IND
General Manager - Hilton Newcastle Tyne Bridge
Newcastle upon Tyne, GBR
Food & Beverage Associate
Hyderabad, IND
Assistant Human Resources Manager
Riyadh, KSA
Maintenance Supervisor
, KSA