bayt
Concierge
Unknown
Baladiyat ad Dawhah, QAT
Onsite
Discovered 2 weeks ago
Concierge servicesGuest request handlingTransportation and reservation arrangementsLocal-area information servicesTelephone etiquetteProfessional communication
Free
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Concierge servicesGuest request handlingTransportation and reservation arrangements
Role Overview
The Concierge responds to guest requests, arranges services, provides local-area information, and coordinates with hotel departments to resolve issues.
The role supports luxury hospitality service standards and monitors guest comfort, safety, and satisfaction.
Key Skills for This Role
Concierge servicesGuest request handlingTransportation and reservation arrangementsLocal-area information servicesTelephone etiquetteProfessional communication
Full Job Posting
Position summary
The Concierge responds to guest requests, arranges services, provides local-area information, and coordinates with hotel departments to resolve issues.
The role supports luxury hospitality service standards and monitors guest comfort, safety, and satisfaction.
Guest service responsibilities
- Arrange transportation, reservations, dry cleaning, and other requested services or identify appropriate providers.
- Respond to special requests and follow up to ensure guest satisfaction.
- Provide information about the property, surrounding amenities, special events, and activities.
- Answer, record, and process guest calls, messages, requests, questions, and concerns.
- Contact departments such as Bellperson and Housekeeping to resolve guest requests or problems.
- Monitor club lounge seating availability, service, safety, and guest well-being.
Operations and standards
- Review shift logs and daily memo books and document pertinent information in logbooks.
- Report accidents, injuries, and unsafe work conditions to the manager and complete safety training and certifications.
- Follow company policies, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
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