indeed
Compliance Officer / Car Rental opertions Support
Renty Car Rental LLC
Dubai, UAE
Full Time
Mid
Onsite
AED 3,500/month / month
3 days ago
Document VerificationKYCFraud DetectionRisk AssessmentICP VerificationCompliance Reporting
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Document VerificationKYCFraud Detection
About the Role
Renty Car Rental LLC is seeking a Compliance Officer to verify customer documents, ensure regulatory compliance, and prevent fraud. The role involves KYC checks, risk assessment, and coordination with operational teams.
Key Skills for This Role
Document VerificationKYCFraud DetectionRisk AssessmentICP VerificationCompliance Reporting
Responsibilities
- Verify customer documents including Emirates ID, passport, visa, driving licence, and international driving permit before vehicle handover.
- Conduct ICP verification to confirm authenticity and validity of Emirates IDs and customer identity.
- Perform customer due diligence (KYC) and risk assessment to verify genuineness and assess fraud risks.
- Identify forged, altered, or suspicious documents and escalate high risk cases to management.
- Coordinate with Sales, Reservations, Operations, CRM, Finance, Recovery, and Maintenance teams to resolve compliance issues.
- Maintain records of document verification, rejected applications, blacklisted customers, and fraud investigations for audit purposes.
Requirements
- Experience in customer identity verification and compliance
- Knowledge of UAE regulations and RTA rules
- Strong document verification skills
Full Job Posting
Job Overview
- Compliance Officer responsible for customer identity verification, driver eligibility, KYC, fraud prevention, cross functional coordination, compliance reporting, and process improvement.
Customer Identity Verification
- Verify all customer documents before vehicle handover, including Emirates ID, passport, visa, driving licence, and international driving permit.
- Conduct ICP verification to confirm authenticity and validity of Emirates IDs and customer identity.
- Verify customer contact details, employment information, address, and emergency contact whenever required.
- Ensure all mandatory documents are uploaded correctly into the rental system before vehicle release.
Driver Eligibility & Regulatory Compliance
- Validate the customer's driving licence category, expiry, eligibility, and compliance with UAE regulations and company policies.
- Ensure compliance with UAE laws, RTA regulations, company policies, insurance requirements, and internal SOPs.
- Stop or delay vehicle handover whenever compliance requirements are not met or customer authenticity cannot be verified.
Customer Due Diligence (KYC) & Risk Assessment
- Perform customer due diligence (KYC) to verify customer genuineness and assess potential fraud or misuse risks.
- Review booking details, payment method, customer profile, rental history, and financial standing before approving the rental.
- Approve or reject customer verification requests based on compliance policies and risk assessment.
- Monitor high value rentals, luxury vehicles, long term rentals, and corporate accounts for compliance risks.
Fraud Prevention, Blacklisting & Investigation
- Identify forged, altered, expired, or suspicious documents and immediately escalate high risk cases to management.
- Investigate suspicious bookings, identity theft attempts, payment fraud, duplicate profiles, and policy violations.
- Cross check customer information against internal blacklists, unpaid balances, traffic fines, police cases, or previous contract violations.
- Identify and recommend customers for blacklisting based on repeated speeding fines, serious traffic violations, unpaid liabilities, policy violations, fraudulent activities, or a history of unsafe vehicle use.
Cross Functional Coordination
- Coordinate with Sales, Reservations, Operations, CRM, Finance, Recovery, and Maintenance teams to resolve documentation, compliance, and customer verification issues.
- Support operational teams with customer eligibility decisions before vehicle release.
Compliance Reporting & Audit
- Maintain records of document verification, ICP checks, rejected applications, blacklisted customers, and fraud investigations for audit purposes.
- Support internal and external audits by providing compliance reports on customer verification, fraud prevention, rejected applications, operational risks, and blacklist management.
Process Improvement & Training
- Recommend process improvements to strengthen customer verification, reduce fraud, enhance compliance, and improve operational controls.
- Develop and maintain customer verification SOPs, risk assessment procedures, and compliance checklists.
- Train front line staff on document verification procedures, customer eligibility requirements, fraud detection, and compliance awareness.
Pay
- AED 3,500.00 AED 4,500.00 per month
Work Location
- In person
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