Complex Marketing Executive
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Key skills for this role
About the Role
Le Méridien Hotels & Resorts seeks a Marketing Executive to handle guest calls, process reservations, and support sales and marketing efforts. Requires at least 2 years of related work experience and a high school diploma.
Key Skills for This Role
Responsibilities
- Contact appropriate individuals or departments to resolve guest calls, requests, or problems
- Use sales techniques to maximize revenue while maintaining guest loyalty
- Process all reservation requests, changes, and cancellations
- Answer, record, and process all guest calls, requests, questions, or concerns
- Perform general office duties to support Sales & Marketing
Requirements
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
Full Job Posting
Position Summary
- Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty.
- Determine and give complimentaries to guests as gifts for their patronage.
- Promote awareness of brand image internally and externally.
- Process requests for redeeming Marriott Rewards points.
- Process all reservation requests, changes, and cancellations.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Perform general office duties to support Sales & Marketing.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Information
- Assist management in training and motivating employees.
- Follow all company policies and procedures.
- Maintain confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards.
- Perform other reasonable job duties as requested.
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